Support Engineer
Nerdio
AWSAzureCloudDNSFirewallsGoogle Cloud PlatformLinuxPythonServiceNowTCP/IP
Senior Technical Support Engineer
AutoRABIT
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteSalary
💰 A$65,000 - A$95,000 per year
Job Level
Senior
Tech Stack
AzureJenkinsSubversion
About the role
- Assist customers in demanding and complex development environments
- Learn new products and technologies quickly
- Provide individualized level of service to customers
- Guide customers in finding the right implementation and advocate the best way to use products
- Troubleshoot, investigate and solve customer issues in a timely manner
- Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues and improve overall customer experience.
- Maintain communications with clients on the status of all open requests.
- Drive technical issues to resolution
Requirements
- Excellent Customer service experience and communication skills
- Attention to detail
- Understanding and ability to learn technical concepts quickly
- 2-3 years previous Technical customer support experience
- Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab)
- Experience with system-wide deployments
- Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
- Familiarity with working with logs is a plus.
- Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
- Any Salesforce certification is a plus.
- Must live in and be eligible to work in Australia.
Benefits
- This is a 100% remote job, but requires 10% travel and an in-person component to the interview process.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical customer supporttroubleshootinginvestigation skillssystem-wide deploymentsSalesforceDevOps pipelineSCMCIlogs analysis
Soft skills
customer servicecommunication skillsattention to detailability to learn quicklycollaboration
Certifications
Salesforce certification
