Senior Technical Support Engineer
Perforce Software
Support Engineer
Nerdio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteSalary
💰 $60,000 - $80,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudDNSFirewallsGoogle Cloud PlatformLinuxPythonServiceNowTCP/IP
About the role
- Deploy AVD Environments: Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices. Collaborate with clients and partners to gather requirements, assess infrastructure needs, and execute AVD deployments.
- Customer Support: Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond. Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering timely and effective solutions.
- Technical Expertise: Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs. Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments.
- Collaboration and Communication: Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support. Conduct technical product demos and provide guidance to customers on the usage and capabilities of AVD.
Requirements
- 3+ years of experience in technical support or a related field.
- Experience with virtualization technologies, preferably Azure Virtual Desktop is essential.
- Familiarity with cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
- Knowledge of networking concepts, including TCP/IP, DNS, and firewalls.
- Experience with operating systems, such as Windows Server and Linux distributions.
- Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
- Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users.
- Strong documentation skills to record and track support cases, solutions, and best practices.
- Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products is preferred.
- Knowledge of Active Directory, Group Policy, and identity management concepts is preferred.
- Experience with ticketing systems, such as JIRA or ServiceNow is preferred.
- Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices is preferred.
- Certification in relevant technologies, such as Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) or ITIL certifications is preferred.
Benefits
- Competitive Base + Bonus Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AVD deploymentIntuneFSLogixActive DirectoryAzure Virtual DesktopPowerShellPythonWindows ServerLinuxnetworking concepts
Soft skills
technical supporttroubleshootingproblem-solvingcustomer servicecommunicationdocumentationcollaboration
Certifications
Microsoft Azure certificationsITIL certifications