AutoNation

Senior Director, Centralized Operations

AutoNation

full-time

Posted on:

Location Type: Office

Location: Fort Lauderdale • Florida • United States

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Job Level

Senior

About the role

  • Design and operationalize the AN USA Operating Model
  • Define and implement standardized operating processes across the AN USA network
  • Ensure seamless integration between digital retail, centralized teams, and store operations
  • Translate strategic initiatives into practical, scalable workflows
  • Design operational workflows for digital retail including online-to-store handoffs
  • Define appointment scheduling and vehicle availability confirmation processes
  • Ensure customer data continuity across systems and eliminate friction
  • Partner with AutoNation Finance (ANF) and internal Technology teams
  • Define operational requirements for online pre-qualification and credit workflows
  • Ensure seamless handoffs between digital, Central BDC, and store processes
  • Eliminate duplicate data entry and customer friction
  • Partner with leaders building the Central BDC model
  • Define lead routing logic and escalation pathways
  • Ensure clean transitions and accountability across centralized and field teams
  • Define, measure and improve store performance on transferred leads
  • Design and operationalize new vehicle purchase processes including remote inspections and digital contracting
  • Define execution standards and ensure consistent adoption across stores
  • Align WBYC processes with centralized pricing and inventory strategy
  • Operationalize inter-store vehicle allocation and transport workflows
  • Ensure centralized pricing and allocation decisions are executed consistently and cost-effectively
  • Define processes supporting pooled inventory and inter-market transfers
  • Lead Senior Operations Managers and partner with Product, Technology, AN Finance, Central BDC, Pricing & Inventory, Central HQ functions (e.g., Legal, Compliance, BOS) and Field Leadership
  • Represent the voice of the field in cross-functional planning
  • Ensure new processes are documented, rolled out, optimized, and scaled

Requirements

  • 10+ years leading operations in multi-location retail, automotive, or marketplace environments
  • Experience designing and scaling centralized operating models – ideally in the auto retail space
  • Strong familiarity and experience with auto dealership operations
  • Strong cross-functional leadership across Product, Tech, and Field teams
  • Deep understanding of customer journey design and operational process flow
  • Data-driven operator with strong execution discipline
  • Automotive retail or omni-channel experience preferred
Benefits
  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational workflowsappointment schedulingvehicle availability confirmationlead routing logicdata continuitycustomer journey designprocess flow designvehicle purchase processesremote inspectionsdigital contracting
Soft Skills
cross-functional leadershipexecution disciplinepartneringaccountabilitycommunicationoptimizationscalabilitystrategic initiative translationproblem-solvingteam leadership