Automox

Product Manager

• Lead the Product team pursuing AI-powered momentum and evolution.
• Collaborate cross-functionally to deliver roadmap quality, velocity, and integrity.
• Elevate the Product team with outcome-focused leadership and accountability.
• Own and refine product development lifecycle for high-velocity delivery.
• Develop tools, processes, and metrics for prioritization and release readiness.
• Build a high-performing product management organization through coaching and development.
• Foster accountability, customer empathy, and commercial thinking across teams.
• Modernize customer discovery and product validation practices.
• Influence executive stakeholders on operating principles and investment priorities.

Senior Director, Product Management

Accounts Receivable

• Process the end-to-end accounts receivable process ensuring timely and accurate invoicing across various transactions including new business, expansions, contract modifications, auto-renewals, multi-year agreements, and overages.
• Execute proactive, customer-centric collections strategies to drive timely payments, maintain strong customer relationships, and achieve collections efficiency and cash collection targets through effective use of NetSuite and Tesorio.
• Accurately apply and post incoming customer payments (ACH, wire, credit card, and Stripe) to the correct accounts, research and resolve unapplied cash, chargebacks, and short-pays in a timely manner.
• Issue credit and debit memos, manage customer credit monitoring including holds and limits, and ensure adjustments are accurate and properly documented.
• Analyze AR trends, aging reports, collections performance, and key metrics to provide actionable insights that improve cash flow, reduce risk, and support accounting leadership.
• Support month-end and year-end close activities, including finalizing billing procedures, reconciling AR-related accounts, and ensuring the accuracy of accounts receivable balances and revenue-related transactions.
• Leverage deep knowledge of NetSuite and SuiteBilling to execute billing operations, troubleshoot issues, support system enhancements, and drive process improvements.
• Prepare audit schedules, account reconciliations, customer billing support, and other documentation requested by internal and external auditors. Assist with SOX controls, testing requests, and process documentation to support audit readiness and compliance.
• Embrace AI tools and automation to streamline AR workflows, accelerate collections, improve forecasting, and continuously identify smarter ways to work in a fast-moving business.
• Work cross-functionally with Sales, Customer Success, Account Managers, Sales Operations, and other teams to resolve billing discrepancies and improve customer satisfaction.
• Thrive in a fully remote setting, demonstrating initiative, reliability, and accountability in meeting deadlines and achieving goals.

Senior Accounts Receivable Analyst

System Administrator

• Manage the macOS and Windows fleet end to end.
• Write and maintain Bash and PowerShell Worklets in Automox to automate endpoint actions.
• Provision, deprovision, and govern access across our identity provider and SaaS estate.
• Administer access and IAM across our cloud accounts (AWS and Azure).
• Design and deploy automations that integrate IT, identity, and SaaS systems.
• Own the internal ticket queue and handle level 1 and escalated level 2 tickets.
• Analyze current systems and processes, spot inefficiencies, and propose and ship the fixes.

IT Systems Administrator

Support Engineer

• Own assigned customer support cases from initial investigation through resolution or escalation.
• Troubleshoot issues involving device enrollment, endpoint agents, patch deployment, software installation, policy execution, and script behavior.
• Review logs, endpoint configuration, network settings, permissions, and security controls to identify likely root causes.
• Support customers across Windows, macOS, and Linux environments, with an emphasis on practical troubleshooting and clear next steps.
• Help customers identify environmental blockers such as proxies, firewalls, SSL inspection, antivirus, EDR/EPP tools, allowlisting gaps, certificate issues, or permission restrictions.
• Communicate clearly and empathetically with customers, tailoring technical detail based on the audience, urgency, and account context.
• Gather complete escalation details for Engineering, including logs, reproduction steps, configuration details, customer impact, and severity.
• Create and update internal and customer-facing knowledge base articles, troubleshooting guides, and support playbooks.
• Partner with Support teammates, Customer Success, Product, and Engineering to improve workflows, reduce customer friction, and strengthen the support experience.

Associate Technical Support Engineer

Security Engineer

• Lead Automox's Security and IT Operations functions.
• Run both teams day to day, set and execute a 6-12 month roadmap, and report directly to the CTO.
• Manage the IT and Security budget, assist with on-call, and lead incident response.
• Turn security priorities into a concrete roadmap with clear milestones, owners, and metrics.
• Own the GRC program, treating SOC 2 as an ongoing discipline rather than a periodic event.
• Own the ProdSec program, partnering with Engineering and Product to embed security into the development lifecycle.
• Lead incident response: runbooks, escalation paths, and post-incident reviews that improve response over time.
• Set and execute the strategy for endpoints, identity, and SaaS at scale.
• Oversee MDM, patch compliance via Automox, hardware lifecycle, and zero-touch provisioning across macOS and Windows.
• Administer core SaaS across collaboration, source control, secrets management, and cloud, including ongoing license rationalization.
• Automate repetitive work with AI coding tools and keep it documented, measured, and maintained.
• Track KPIs across ticket responsiveness, patch and MDM coverage, access reviews, and IT spend, using them to drive improvement.
• Develop engineers and helpdesk staff, with clear career paths and succession depth.
• Build a culture of clarity, ownership, and psychological safety across both teams.

Senior Manager, Security & IT Operations

• Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
• Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation, policy execution, scripting, operating system updates, and endpoint communication.
• Gather logs, validate defects, and submit clear, actionable bug reports to Engineering.
• Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues, share technical insights, and improve the overall customer experience.
• Provide timely, accurate, and empathetic customer communication.
• Create and maintain knowledge base articles, internal troubleshooting runbooks, and documentation that improve support quality and customer self-service.
• Stay current on Automox product capabilities, operating system updates, endpoint management practices, security tools, and relevant IT technologies.
• Participate in a rotating after-hours on-call schedule for critical customer issues, with defined escalation paths and severity criteria.
• Contribute to internal initiatives that improve support workflows, diagnostic tooling, documentation, escalation processes, and team efficiency.