Automox

Support Engineer

• Own assigned customer support cases from initial investigation through resolution or escalation.
• Troubleshoot issues involving device enrollment, endpoint agents, patch deployment, software installation, policy execution, and script behavior.
• Review logs, endpoint configuration, network settings, permissions, and security controls to identify likely root causes.
• Support customers across Windows, macOS, and Linux environments, with an emphasis on practical troubleshooting and clear next steps.
• Help customers identify environmental blockers such as proxies, firewalls, SSL inspection, antivirus, EDR/EPP tools, allowlisting gaps, certificate issues, or permission restrictions.
• Communicate clearly and empathetically with customers, tailoring technical detail based on the audience, urgency, and account context.
• Gather complete escalation details for Engineering, including logs, reproduction steps, configuration details, customer impact, and severity.
• Create and update internal and customer-facing knowledge base articles, troubleshooting guides, and support playbooks.
• Partner with Support teammates, Customer Success, Product, and Engineering to improve workflows, reduce customer friction, and strengthen the support experience.

Associate Technical Support Engineer

Security Engineer

• Lead Automox's Security and IT Operations functions.
• Run both teams day to day, set and execute a 6-12 month roadmap, and report directly to the CTO.
• Manage the IT and Security budget, assist with on-call, and lead incident response.
• Turn security priorities into a concrete roadmap with clear milestones, owners, and metrics.
• Own the GRC program, treating SOC 2 as an ongoing discipline rather than a periodic event.
• Own the ProdSec program, partnering with Engineering and Product to embed security into the development lifecycle.
• Lead incident response: runbooks, escalation paths, and post-incident reviews that improve response over time.
• Set and execute the strategy for endpoints, identity, and SaaS at scale.
• Oversee MDM, patch compliance via Automox, hardware lifecycle, and zero-touch provisioning across macOS and Windows.
• Administer core SaaS across collaboration, source control, secrets management, and cloud, including ongoing license rationalization.
• Automate repetitive work with AI coding tools and keep it documented, measured, and maintained.
• Track KPIs across ticket responsiveness, patch and MDM coverage, access reviews, and IT spend, using them to drive improvement.
• Develop engineers and helpdesk staff, with clear career paths and succession depth.
• Build a culture of clarity, ownership, and psychological safety across both teams.

Senior Manager, Security & IT Operations

• Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
• Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation, policy execution, scripting, operating system updates, and endpoint communication.
• Gather logs, validate defects, and submit clear, actionable bug reports to Engineering.
• Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues, share technical insights, and improve the overall customer experience.
• Provide timely, accurate, and empathetic customer communication.
• Create and maintain knowledge base articles, internal troubleshooting runbooks, and documentation that improve support quality and customer self-service.
• Stay current on Automox product capabilities, operating system updates, endpoint management practices, security tools, and relevant IT technologies.
• Participate in a rotating after-hours on-call schedule for critical customer issues, with defined escalation paths and severity criteria.
• Contribute to internal initiatives that improve support workflows, diagnostic tooling, documentation, escalation processes, and team efficiency.

Technical Support Engineer

Sales Development Rep

• Contribute to Automox’s continuing growth as an IT operations market leader.
• Meet inbound prospects at their point of interest and build relationships.
• Drive to achieve weekly, monthly, and quarterly meeting and opportunity goals.
• Act as a trusted advisor, build value, and earn the confidence of every lead.
• Collaborate with Account Executives to continuously improve velocity and quality.
• Master our sales-tech, notably Salesforce, Outreach, and Nooks.
• Work with an amazing team of passionate people.
• Attend in person events to engage prospects, represent the company, and help generate new leads.

Sales Development Representative

Operations

• Operate as a player-coach. Carry your own queue of endpoint, identity, and SaaS work alongside the team.
• Own endpoint management end to end across macOS and Windows. Drive MDM enrollment, configuration, patch compliance through Automox, hardware lifecycle, and zero-touch provisioning.
• Own identity and access in Okta. Lifecycle provisioning and deprovisioning, group design, MFA enrollment and recovery, and access reviews on the cadence Security requires.
• Own SaaS administration across the company’s stack including Google Workspace, GitHub, 1Password, AWS account-level access, and the long tail of business SaaS. License rationalization is a continuous responsibility, not a yearly fire drill.
• Mentor IT Engineers and Helpdesk through code review of scripts and Worklets, on-call coverage, and structured 1:1s.
• Set and track team KPIs covering ticket responsiveness, patch and MDM coverage, access review completion, and IT spend efficiency.
• Be a power user of Automox. File issues, request features, and serve as an internal feedback channel to Product and Engineering.

IT Operations Manager

• Build proactive security automation aimed at decreasing manual remediation work.
• Research new and novel ways to accomplish security work and publish your findings on our blog.
• Participate in a monthly security on-call rotation for critical escalations.
• Build security capabilities utilizing the attacker mindset and other adversary research.

Senior Security Engineer

• Translates high-level departmental strategy into team-level goals, milestones, and execution plans.
• Takes responsibility for the performance, reliability, and culture of the team.
• Anticipates resourcing needs, skill gaps, and operational risks; escalates appropriately.
• Drives continuous improvement across workflows, processes, and operational practices.
• Ensures team deliverables are scoped clearly, prioritized effectively, and completed on time.
• Manages workload, planning, sprint cycles, and backlog health.
• Implements processes that improve quality and predictability of output.
• Supports cross-functional coordination, ensuring stakeholders understand timelines and dependencies.
• Removes roadblocks that impede team progress and ensures issues are escalated appropriately.

Security Manager

Account Manager

• Own renewal and retention outcomes across a defined book of business
• Build and convert expansion pipeline (upsell, cross-sell, and whitespace)
• Lead early, proactive engagement on at-risk accounts — no last-minute saves
• Drive adoption of multi-year agreements (MYAs) and long-term customer commitments
• Position and sell Turnkey, Premium Support, and adjacent offerings to increase stickiness and value
• Conduct executive-level business reviews tied to customer outcomes and ROI
• Develop and execute account plans with clear growth and risk mitigation strategies
• Maintain accurate forecasting and pipeline hygiene in Salesforce
• Partner with CSMs, Support, and Product to remove blockers and deliver outcomes
• Identify and act on customer signals (usage, sentiment, risk) to drive action early
• Operate with weekly execution cadence at the account level (pipeline, risk, renewals)

Product Manager

• Support senior PMs and UX across discovery, scoping, prioritization, and delivery
• Write clear, well-reasoned tickets and acceptance criteria that reflect the customer problem being solved, not just the feature spec
• Maintain a current, evidence-backed understanding of your product area; what's working, what's not, and what customers are asking for
• Participate in sprint ceremonies as an active contributor, not an observer
• Assist with go-to-market and launch activities in collaboration with GTM teams