Provide high-quality technical support and consultation through Zendesk tickets and customer calls.
Handling complex and urgent customer situations, including incident response and escalations.
In-depth debugging that requires close examination of logs, analysis of customer codebases, and collaboration with engineering teams.
Providing architectural guidance to customers on WordPress implementations.
Building and updating internal and customer-facing documentation.
Contributing to the continuous improvement of our platform, processes, and customer experience.

Requirements

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportdebuggingincident responseWordPressdocumentation

Soft Skills

communication skillsself-motivated work ethictroubleshootingcustomer-facing experience