Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation.
Building and maintaining strong relationships with a book of Premier partners, supporting partners through their whole journey, from onboarding to expansion.
Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth.
Representing Automattic and building awareness of our products and services in the partner’s organization.
Communicating often with key stakeholders within WordPress VIP, as well as other business units.
Becoming the agency’s trusted advisor, helping them to build strong WordPress VIP business practices.
Providing training and support to partners to enhance their understanding of Automattic's products, services, and value propositions.
Collaborating cross-functionally with internal and external Business Unit teams.
Participating in partner events to drive lead generation and enhance brand visibility.
Gathering feedback from partners to improve products, services, and the overall partnership experience.
Advocating for partner needs within Automattic or the partner’s respective BU niche.
Staying informed about industry trends and market developments.

Requirements

8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred).
Expertise in managing a high-volume portfolio of partners, and meeting/exceeding Net Revenue Retention (NRR) and growth goals.
Experience working with Global System Integrator/System Integrator organizations to build new alliances, introduce technology practices, maintain and scale them.
Demonstrated experience communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally.
Outstanding communication. You should be great at holding people’s attention, whether presenting, talking on the phone, or writing a quick blog post.
Willingness and ability to travel domestically and internationally to build relationships with partners at events such as flagship WordCamps.
Ecosystem Familiarity: experienced with Automattic’s brands and vast product suite within the WordPress ecosystem.
Ability to grasp and communicate technical concepts effectively to technical and non-technical audiences.

Benefits

Open vacation policy
Global salary ranges regardless of location

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Net Revenue Retentionpartner managementrelationship managementcustomer success managementaccount managementportfolio managementnegotiationcommunication of technical conceptslead generationstrategic planning

Soft skills

communicationrelationship buildingcollaborationpresentation skillsstakeholder engagementtrust buildingfeedback gatheringadaptabilityproblem-solvinginfluencing