Automat-it

Account Manager

• Oversee a portfolio of assigned customers, develop new business from existing clients, and meet sales goals
• Onboard new customers and guide them through onboarding, ensuring a smooth transition to the product or service
• Provide training and resources to help customers get started effectively
• Identify Cost Optimization, upsell, cross-sell, and renewal opportunities
• Identify the need for a Dedicated DevOps or FinOps service
• Act as the primary point of contact for assigned customer accounts
• Develop a deep understanding of customers' business needs and objectives
• Proactively engage customers to understand their evolving needs, challenges, and goals
• Gather customer feedback and relay it to internal teams for continuous improvement
• Encourage satisfied customers to participate in case studies, testimonials, or referrals
• Maintain and develop strategic vendor relations with AWS
• Attend business events and conferences to promote and educate prospective clients on Automat-it's benefits