Autogrill

Operations Manager Assistant, m/f/d

Autogrill

full-time

Posted on:

Location Type: Office

Location: Düsseldorf • Germany

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About the role

  • Ensure effective and business-optimized staff deployment to guarantee smooth operations in the assigned area
  • Support continuous, smooth, and meticulous operation across the outlet’s bar, kitchen, and service areas
  • Organize and monitor production and sales, and manage inventory and goods usage
  • Control daily cash handling and ensure revenue protection
  • Ensure daily cleaning in accordance with current food safety guidelines
  • Ensure compliance with statutory requirements (e.g., hygiene, storage, occupational safety), including documentation obligations (HACCP)
  • Ensure proper maintenance of furnishings, equipment, and supplies
  • Implement the marketing program in line with current guidelines
  • Drive customer acquisition and increase sales figures
  • Continuously optimize the integrated workflow
  • Organize optimal customer service, with a special focus on complaint management
  • Ensure proper outlet performance and optimal product presentation
  • Observe occupational health and safety measures
  • Maintain strong employee relations and conduct ongoing communication with staff
  • Work closely with the General Manager

Requirements

  • Completed vocational training in the hotel or hospitality industry or many years of professional experience
  • Self-initiative and willingness to learn
  • Strong leadership and communication skills
  • Responsible, entrepreneurial way of thinking and acting
  • Flexibility and commitment
  • High self-motivation and team spirit, and confidence working with people from different nationalities
Benefits
  • A secure position in an internationally successful company
  • Exciting and varied tasks & a great team
  • Flexibility through full-time or part-time options
  • Above-standard pay
  • Capital-forming benefits (employee savings contributions)
  • Holiday and Christmas bonus (after 1 year)
  • Tips distributed among the team
  • Childcare subsidy
  • Monthly contribution to gym membership
  • Monthly travel allowance or free parking
  • Pluxee employee card & corporate benefits
  • Regular team events
  • Predictability through advance shift scheduling & annual leave planning
  • Training opportunities & strong promotion prospects
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inventory managementcash handlingfood safety guidelinesHACCPmarketing program implementationcustomer service optimizationcomplaint managementproduct presentationoccupational health and safety
Soft Skills
leadershipcommunicationself-initiativeentrepreneurial thinkingflexibilitycommitmentself-motivationteam spiritinterpersonal skills
Certifications
vocational training in hospitality