AutoFi

Dealer Onboarding Specialist – Automotive Software Implementation

AutoFi

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $67,000 - $73,000 per year

About the role

  • Participate in building a transparent, cohesive and collaborative team environment with a culture of open communication, sharing and feedback.
  • Own and monitor a portfolio of Dealer Implementations from Kick Off to Launch, working with internal and external personnel to understand requirements, set clear cross-functional expectations, and ensuring that the appropriate resources are communicating effectively to drive successful Dealer Implementations outcomes.
  • Guide Dealer Partners through the Implementation cycle, inclusive of understanding dependencies, managing expectations and ensuring the necessary level of information to drive configurations, integrations and quality testing is in place.
  • Thoroughly track all assigned Dealer Implementations, reporting on overall status, progression against milestone target dates, risk factors, mitigation opportunities and owners, preserving decisions and their rationale as needed.
  • Provide Dealers with insight related to the effective use of AutoFi’s Products and specific features, making recommendations and suggestions to enhance and optimize their Programs
  • Maintain clear lines of communication with Dealerships, their associates and vendor partners to ensure adherence to protocols, KPIs/SLAs and a satisfactory implementation experience.
  • Respond promptly and professionally to internal and external inquiries related to Implementation activities both verbally and in writing, following up as needed towards a satisfactory outcome.
  • Build and expand knowledge related to AutoFi’s suite of products and their use cases, operating as a SME for the configuration and integration of these products into the Dealership ecosystem, while building proficiency around Vendor integrations and programming requirements that impact AutoFi Program effectiveness.
  • Identify common needs and challenges, and work with the team to establish repeatable best practices for handling, mitigating or transitioning these items as appropriate.
  • Identify and escalate issues affecting the successful onboarding and configuration of Dealer Partner Programs to the appropriate Stakeholders for resolution, monitoring and communicating completion timeframes as necessary.
  • Recommend new or revised procedures for increasing the efficiency and effectiveness of day to day Onboarding and Implementation procedures.
  • Participate in the development and maintenance of reference and process documentation in relation to how to successfully engage in Dealer Implementation activities, inclusive of communication practices, configuration and integration requirements.
  • Work cross-departmentally to assist in the development and enhancement of best practices and processes towards effectively supporting our Dealer Partners in a consistent, efficient fashion throughout their lifecycle.

Requirements

  • 3-5 years experience working in Account/Client Support or Implementations/Project Coordinator roles
  • 2-3 years experience working with SaaS solutions and integrations strongly preferred
  • Familiarity with car dealership business models and related roles/responsibilities strongly preferred
  • Ability to work well with technical and non-technical team members at various levels, ranging from support to development
  • Excellent written/verbal communication skills, and ability to navigate challenging internal/external situations
  • Detail oriented, with excellent organization, time management and problem solving skills
  • Self-starter who takes initiative and works well both independently and as part of a team
  • Familiarity with Jira, Salesforce, and Postman considered an asset
  • Automotive industry experience is a big plus!
Benefits
  • Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents
  • Flexible work hours
  • Remote environment
  • Competitive pay
  • Up to $1K per year for employee professional development
  • Stock options - we are all owners!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS solutionsintegrationsconfigurationquality testingproject coordinationproblem solvingtime managementbest practices
Soft Skills
communicationcollaborationdetail orientedorganizationinitiativeteamworkcustomer support