Lead the AMER EBCS Adoption team, ensuring scalable, outcome-focused engagement with a specific focus on driving adoption of the Forma Industry Cloud
Design and execute regional adoption strategies that reflect the stage and growth profile of each product within Forma , from pilot to enterprise-ready
Align closely with stakeholders across Go to Market to advise and execute on unified go-to-market strategies for new and evolving Forma and Success Plan offerings
Drive consistency in onboarding, activation, and value delivery to position customers for renewal, expansion, and advocacy
Lead team in expanding maturity of developing Customer Success Plans , with a focus on excellence, repeatability, and alignment with customer outcomes
Evolve team structure, tools, and practices to support maturing solutions and shifting customer expectations
Serve as a regional advocate for customer needs and influence roadmaps, success offerings, and enablement plans for Forma
Embed a mindset of learning, iteration, and scale , ensuring the team can flex to meet both early adopters and mainstream users where they are

Requirements

4+ years of Customer Success/Account Management experience
6+ years of leadership experience
Proven track record of leading high-performing teams and driving successful customer outcomes
Experience with designing and executing adoption strategies for emerging products and solutions
Strong understanding of SaaS business models, customer engagement practices, and value delivery frameworks
Proficiency in Salesforce (SDFC)
Ability to collaborate effectively with cross-functional stakeholders and influence strategic initiatives
Exceptional communication skills
Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
Deep knowledge of industry trends and best practices related to customer success and professional services
Familiarity with Autodesk products and solutions, or experience in similar industries is highly desirable
Willingness to travel as needed to support regional efforts and customer engagements

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementAdoption StrategiesSaaS Business ModelsValue Delivery FrameworksSalesforce

Soft Skills

LeadershipCollaborationCommunicationInfluencingAdaptabilityTime Management