ECSM Manager
Autodesk
full-time
Posted on:
Location Type: Hybrid
Location: California • Colorado • United States
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Salary
💰 $87,000 - $156,090 per year
About the role
- Own customer outcome achievement across a strategic enterprise portfolio
- Ensure CSMs operate at the account-based archetype level
- Act as an executive escalation point for complex or high-risk customer scenarios
- Lead, coach, and develop a team of senior Enterprise CSMs
- Establish and sustain a regular cadence of structured, outcome-focused reviews
- Drive operational rigor through consistent success planning standards
- Partner with senior leaders to translate Customer Success strategy into execution
Requirements
- 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing function
- 3+ years of people leadership experience
- Proven ability to coach teams toward outcome- and value-based enterprise customer engagements
- Strong business acumen with comfort measuring success through data, adoption, and customer value signals
- Excellent executive-level communication and stakeholder management skills
Benefits
- Health and financial benefits
- Time away
- Everyday wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
coachingleadershipcommunicationstakeholder managementbusiness acumen