Autodesk

AI & Platform Services Manager

Autodesk

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • Massachusetts • United States

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Salary

💰 $83,000 - $148,830 per year

About the role

  • Design and launch education-focused, horizontally scoped offerings that connect Autodesk’s AI, platform services, and product portfolio to measurable educational outcomes (learning outcomes, adoption, institutional adoption, and curriculum integration)
  • Design end-to-end services offerings for education customers that span multiple product lines and leverage Autodesk platform services
  • Define the expected customer experience, success outcomes and proposed delivery model for each offering, document journey maps, deliverables, templates, business model and pricing considerations
  • Partner with Platform & Engineering teams and Product teams to translate capabilities and AI features into deliverable, repeatable services
  • Collaborate with Education and Industry teams to ensure offerings meet the needs of instructors, learners, institutions and education buyers
  • Define success metrics (e.g., time-to-value, adoption, NPS, license consumption, learning outcomes)
  • Use customer and stakeholder feedback, market data, and competitive insight to prioritize offering roadmaps and to evolve content, scope and pricing
  • Provide program management for offering design, pilot and scale phases; create launch checklists, enablement plans and risk mitigations required for regionally compliant deployments
  • Ensure offerings consider privacy, security and ethical use of AI within education contexts, and coordinate with Trust/Privacy teams as required
  • Build and maintain relationships with key academic partners, resellers and platform partners to enable broader distribution and co-deliveries

Requirements

  • 5+ years relevant experience in Service/Offering Design, Professional Services, Consultancy or Product Management for services
  • Demonstrated experience designing and launching professional services or success offerings for enterprise SaaS or platform businesses, ideally with cross-product (horizontal) scope
  • Practical experience translating platform capabilities and API products into repeatable service deliverables
  • Direct experience or strong domain knowledge of the education sector (K-12, Vocational, Higher Education, academic programs and edtech), including procurement cycles, LMS/platform integration patterns and curriculum needs
  • Knowledge of customer journey mapping, experience design and how to operationalize experience across global delivery teams
  • Proven ability to work effectively with global and virtual teams and to influence cross-functional stakeholders
  • Strong program management skills with a track record of launching scalable offerings
Benefits
  • Health and financial benefits
  • Time away
  • Everyday wellness
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Service DesignOffering DesignProfessional ServicesProduct ManagementAPI ProductsCustomer Journey MappingExperience DesignProgram ManagementSaaSCurriculum Integration
Soft Skills
CollaborationInfluencingRelationship BuildingStakeholder ManagementCommunicationProblem SolvingAdaptabilityLeadershipOrganizational SkillsCustomer Focus