Autodesk

Customer Success Lead – Process Adoption

Autodesk

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Senior

About the role

  • Support the design, rollout, and continuous improvement of global Customer Success readiness programs, including onboarding, ongoing enablement, and change initiatives
  • Partner with cross-functional stakeholders to ensure readiness activities align with business priorities and team needs
  • Deliver and/or coordinate timely, relevant learning experiences to improve ramp-up time, role confidence, and execution consistency
  • Drive adoption of new processes, tools, and methodologies through structured readiness approaches, coaching, and reinforcement
  • Provide coaching and mentoring to Customer Success roles to support skill development and practical application
  • Collect feedback on readiness effectiveness and recommend improvements to programs
  • Track readiness initiatives and collaborate with program managers to resolve issues
  • Maintain and update enablement assets and supporting documentation

Requirements

  • 2–3+ years of experience in Customer Success, Consulting, Enablement, Program/Project Management, or a related role
  • Experience supporting change initiatives, enablement programs, or operational improvements for customer-facing teams
  • Strong analytical, organizational, and execution skills with the ability to manage multiple initiatives in parallel
  • Excellent verbal and written communication skills in English
  • Strong facilitation and presentation skills, with comfort engaging audiences across roles and geographies
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessConsultingEnablementProgram ManagementProject ManagementChange InitiativesOperational ImprovementsAnalytical SkillsOrganizational SkillsExecution Skills
Soft Skills
CoachingMentoringCommunication SkillsFacilitation SkillsPresentation SkillsCollaborationFeedback CollectionProblem SolvingStakeholder EngagementAdaptability