Autodesk

Manager – Technical Adoption

Autodesk

full-time

Posted on:

Location Type: Hybrid

Location: Montreal • United States

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Salary

💰 $114,000 - $184,470 per year

About the role

  • Manage the implementation of processes and plans to ensure effective delivery of onboarding and adoption services for Autodesk products
  • Measure and monitor performance against established service levels to ensure achievement of individual and team targets
  • Direct investigation and ensure resolution of all escalated issues related to service delivery and customer satisfaction
  • Lead and manage staff in implementing initiatives and delivering service plans that support customer satisfaction
  • Manage and implement HR programs and initiatives; ensure execution of employee performance plans, onboarding programs, employee development, and coaching initiatives
  • Prepare and manage budgets and work closely with senior management on forecasting, discrepancy resolution, and variance trend analysis
  • Engage and collaborate with the sales organization to communicate operational details and provide information on adoption service effectiveness
  • Drive communication across the organization; ensure new information is coordinated with support and partner teams
  • Lead or participate in defining organizational vision, global projects, and strategic initiatives
  • Willingness to travel up to 30%

Requirements

  • 5+ years of experience leading teams, preferably in a BIC SaaS environment
  • Bachelor’s degree required; advanced degree preferred
  • Experience leading customer success initiatives to improve service, increase operational efficiency, and support new operating models
  • Strong communication skills and ability to build relationships at all levels
  • Demonstrated ability to build and maintain strong relationships with enterprise customers
  • Flexible, decisive, self-motivated, and proactive
  • Comfortable with ambiguity and managing change while driving results
  • Proven ability to partner cross-functionally and advocate for the team and the customer
Benefits
  • Annual cash bonuses
  • Commissions for sales roles
  • Stock grants
  • Comprehensive benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successoperational efficiencyperformance measurementbudget managementforecastingvariance trend analysisonboarding programsemployee developmentcoaching initiativesservice delivery
Soft Skills
communication skillsrelationship buildingflexibilitydecisivenessself-motivationproactivitychange managementcross-functional collaborationproblem-solvingleadership
Certifications
Bachelor's degreeadvanced degree