Autodesk

Senior Customer Support Associate

Autodesk

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $53,300 - $91,850 per year

Job Level

Senior

About the role

  • Support our customers by live chat, email, and phone.
  • Interactions include troubleshooting technical issues, product usage questions, onboarding, setup and subscription inquiries.
  • Act as a mentor and escalation point for Customer Support Associates regarding product, high-risk tickets, and process information.
  • Coach new team members on product, processes, and best practices.
  • Collaborate with other teams to ensure quality interactions and promote the voice of the customer.

Requirements

  • 3+ years in Customer Support (individual contributor role) with documented track record of success.
  • Proven experience supporting EBCS Ops Bundle products, including hands-on knowledge of Admin, Docs, Insight, Build, Pype/AutoSpecs, Cost, and PlanGrid
  • Experience mentoring and coaching junior peers
  • Strong problem-solving abilities and emotional intelligence when establishing trust with people
  • Experience juggling multiple tasks at once; customer interactions, using resources, supporting peers, project work.
Benefits
  • Health and financial benefits
  • Time away and everyday wellness

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
EBCS Ops Bundle productsAdminDocsInsightBuildPype/AutoSpecsCostPlanGrid
Soft skills
problem-solvingemotional intelligencementoringcoachingtrust-buildingmultitasking