Autocar Parts LLC

Regional Service Manager

Autocar Parts LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Responsible for managing all aspects of service for dealerships and customers and ensure satisfaction with service work.
  • Assists customers and dealers with troubleshooting and repair of service-related problems.
  • Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region.
  • Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified.
  • Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team.
  • Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling.
  • Promote and ensure dealership has Autocar trained technicians to handle workload.
  • Develops and manages strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product.
  • Develops strong relationships with Regional Business Managers and National Account Sales in their region.
  • Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
  • Coordinates cost-effective, self-managed travel schedules.

Requirements

  • Bachelor's degree (B.A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
  • Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is preferred.
  • Class B - Commercial Driver License or ability to obtain is required.
  • Automotive Service Excellence (ASE) Certification or ability to obtain is required.
  • Cummins Certification is preferred.
  • Allison Certification is preferred.
  • Ability to Autocar Master Technician Certification
  • Must be able to travel 75-100% of the time.
Benefits
  • Health insurance
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingrepairservice deliverycorrective action plansservice performancequality specificationscustomer satisfactionservice operationstechnical issuestravel coordination
Soft Skills
relationship managementcustomer confidencecommunicationproblem-solvingteam collaborationorganizational skillscustomer servicesuggestive sellingproactive engagementadaptability
Certifications
Bachelor's degreeClass B - Commercial Driver LicenseAutomotive Service Excellence (ASE) CertificationCummins CertificationAllison CertificationAutocar Master Technician Certification