AUTO1 Group

Senior 1st Level Customer Service Representative

AUTO1 Group

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Senior

About the role

  • You are the primary technical contact within the team and support colleagues with questions, uncertainties, or escalations
  • You support quality assurance and help continuously improve our processes
  • You onboard new team members and ensure a structured training process
  • You contribute to day-to-day operations during staffing shortages

Requirements

  • Experience in customer service, ideally in an inbound call center or a comparable environment
  • Strong organizational skills, self-responsibility, and confident use of digital tools
  • Strong communication skills, empathy, and a professional demeanor
  • Knowledge of Google Sheets or Excel (basic functions, simple analyses, and spreadsheets)
  • Enjoy working in a team and a strong commitment to service quality
  • Willingness to travel to Berlin occasionally for meetings or team events
Benefits
  • A supportive environment where you can contribute, grow, and develop with us
  • Up to 100% remote work within Germany, subject to agreement
  • Modern IT equipment and IT support
  • Attractive, market-competitive, and performance-based salary
  • Open communication culture – we value trust over dress code
  • Individual training and coaching from day one
  • Discounts on well-known brands and special offers across our entire vehicle fleet for you, your family, and your friends
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Google SheetsExcel
Soft Skills
organizational skillsself-responsibilitycommunication skillsempathyprofessional demeanorteamworkcommitment to service quality