AUTO1 Group

Customer Service Representative – Cancellations & Returns

AUTO1 Group

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Provide support to our retail online customers, with customer satisfaction as the top priority — you ensure an excellent customer experience!
  • Handle all questions and concerns from our online customers regarding cancellations and returns, creating an optimal customer journey.
  • Serve as a liaison to Customer Service and maintain close collaboration with other departments to guarantee smooth processes.

Requirements

  • You enjoy customer contact and have a reliable, solution-oriented working style
  • Experience in telephone-based customer support; automotive knowledge is not required
  • Team player with a healthy dose of self-motivation
  • Very good German language skills and confident use of Microsoft Office, including Excel
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
telephone-based customer supportMicrosoft OfficeExcel
Soft Skills
customer satisfactionsolution-orientedteam playerself-motivationexcellent customer experiencecollaboration