AUTO1 Group

Customer Service Representative – Customer Happiness

AUTO1 Group

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Point of contact for customers after vehicle purchase and handling their reviews on Trustpilot and Google
  • Actively collecting and analyzing customer feedback to improve service
  • Crafting creative, customer-focused responses on review platforms to ensure service quality
  • Supporting the team lead with monitoring and analysis of the portals
  • Monitoring KPIs for customer satisfaction, feedback analysis, and deriving actions to ensure quality
  • Supporting the further development of Autohero's social media strategy

Requirements

  • Excellent communicator, service-oriented, and enjoys customer interaction
  • Structured, self-driven, and team-oriented working style
  • Interest in cars and willingness to learn new things in this area — career changers are welcome
  • Very good German and English skills, spoken and written
  • Confident user of Google tools (Sheets, Gmail, Calendar, etc.)
Benefits
  • Up to 100% remote work within Germany
  • Individual training and coaching by our internal trainers to support your personal development at Autohero
  • An open company culture that values feedback and transparency
  • Discounts on well-known brands such as Apple, Expedia, Adidas, Sky, and Bosch
  • Discounted prices on our entire vehicle inventory for you, your family, and your friends
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent communicatorservice-orientedcustomer interactionstructured working styleself-driventeam-orientedwillingness to learn