Senior 1st-Level Customer Service – Remote (Germany-wide)
AUTO1 Group
full-time
Posted on:
Location Type: Remote
Location: Germany
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Job Level
About the role
- You are the team's primary technical point of contact and support colleagues with questions, uncertainties, or escalations
- You assist with quality assurance and help continuously improve our processes
- You onboard new team members and ensure a structured training process
- You contribute to day-to-day operations during staffing shortages
Requirements
- Experience in customer service, ideally in an inbound call center or a comparable area
- Strong organizational skills, self-reliance, and confident use of digital tools
- Strong communication skills, empathy, and a professional demeanor
- Knowledge of Google Sheets or Excel (basic functions, simple analyses, and spreadsheets)
- Enjoys teamwork and has a strong service-oriented attitude
- Willingness to travel to Berlin occasionally for meetings or team events
Benefits
- A supportive work environment where you can contribute, grow, and develop with us
- Up to 100% remote work within Germany, subject to agreement
- Modern IT equipment and IT support
- Attractive, market-competitive, performance-driven salary
- Open communication culture — we value trust over dress code
- Individual training and coaching from day one
- Discounts on well-known brands and benefits on our entire vehicle inventory for you, your family, and your friends
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Google SheetsExcel
Soft skills
organizational skillsself-reliancecommunication skillsempathyprofessional demeanorteamworkservice-oriented attitude