Customer Service — Order Processing
AUTO1 Group
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Maintain subject-matter oversight within the team, contribute to process improvements, and support Sylvia, our Team Lead
- Manage the operational document handling for our vehicle inventory and independently coordinate the handling and dispatch of documents
- Monitor the entire process and ensure complete receipt of documents to guarantee smooth operations
- Act as the primary contact for customers regarding vehicle documents and short-term license plates
- Coordinate deliveries to ensure timely arrival for our customers and diagnose causes of delays when they occur
- Serve as the communicative interface between customers, internal departments, and external partners
- Keep an up-to-date overview of pending tasks and set priorities within the team
- Help ensure that our customers receive their new car as quickly as possible — delivered directly to their door by our unique Glastruck!
Requirements
- Completed commercial vocational training; initial assistant experience or experience leading a team is an advantage
- Ideally you have experience in private customer support in e‑commerce, document management, the automotive sector, or a digital environment
- Demonstrated success in process development and optimization
- Enjoy customer contact and work in a structured, reliable, and solution-oriented manner
- Team player with a hands-on mentality
- Strong communication skills — confident in writing and speaking in German and English — and proficient with Google Workspace tools (Sheets, Gmail, Calendar, etc.)
Benefits
- Home office: the option to work up to 4 days per week from home by arrangement
- 100% remote if you live outside Berlin
- Modern IT equipment & IT support
- Attractive, market‑competitive salary
- Discounts on well-known brands and special pricing across our vehicle inventory for you, your family, and friends
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
document managementprocess developmentprocess optimization
Soft skills
customer supportcommunication skillsteam playerstructured workreliablesolution-orientedhands-on mentality
Certifications
commercial vocational training