Field Claims Representative
Auto-Owners Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Knoxville • Tennessee • United States
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About the role
- Handles insurance claims in the field under general supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution
- Provides service to agents, insureds, and others to ensure claims resolve accurately and timely
- Investigates and assembles facts, determines policy coverage, evaluates the amount of loss, and analyzes legal liability
- Handles multi-line property and casualty claims in an assigned territory with an emphasis on property claims
- Becomes familiar with insurance coverage by studying insurance policies, endorsements, and forms
- Works toward the resolution of claims, and attends arbitrations, mediations, depositions, or trials as necessary
- Ensures that claims payments are issued in a timely and accurate manner
- Handles investigations by phone, mail, and on-site investigations
Requirements
- Bachelor’s degree or direct equivalent experience handling property and casualty claims
- A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
- Field claims handling experience is preferred but not required
- Knowledge of Xactimate software is preferred but not required
- Above average communication skills (written and verbal)
- Ability to resolve complex issues
- Organize and interpret data
- Ability to handle multiple assignments
- Ability to effectively deal with a diverse group individuals
- Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
- Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
Benefits
- friendly work environment
- structured training program
- employee mentoring
- excellent compensation/benefits package
- competitive base salary
- matched 401(k)
- fully-funded pension plan (once vested)
- bonus programs
- generous paid time off including holidays, vacation days, personal time, and sick leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance claims handlinginvestigationevaluationclaim resolutionpolicy coverage determinationloss evaluationlegal liability analysismathematical problem solvingdata organization and interpretationmulti-line property and casualty claims
Soft Skills
communication skillsissue resolutionorganizational skillsability to handle multiple assignmentsinterpersonal skillsdiversity managementattention to detailtime managementcritical thinkingnegotiation skills