Customer Service Representative
Autism Parenting Magazine
contract
Posted on:
Location Type: Remote
Location: Remote • 🇿🇦 South Africa
Visit company websiteSalary
💰 $1,000 - $1,500 per month
Job Level
JuniorMid-Level
About the role
- Provide exceptional email and chat support with timely, accurate, and empathetic responses
- Document customer interactions, track issues, and escalate complex inquiries as needed
- Respond to social media messages and comments professionally, maintaining a positive brand presence
- Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience
- Perform tasks like data entry, summit hosting, and email outreach
- Collaborate with internal teams to improve processes, systems, and the overall customer experience
- Communicate clearly during meetings, camera use encouraged to foster connection
Requirements
- 2+ years of experience in customer service, particularly in email, phone or video support
- A service-first mindset—you genuinely care about helping others
- Excellent written and spoken english
- Strong problem-solving skills and the ability to think on your feet
- High attention to detail and comfort following established processes
- Confidence working independently and as part of a team in a fully remote environment
- Familiarity with customer service tools (Freshdesk or similar) and social media platforms
- Access to a quiet workspace, reliable internet, and a fast computer with webcam
- Bonus Points For:
- Supervisory, 3rd level support or QA experience
- Tech-savviness, you’re comfortable learning and using new systems quickly
- Comfortable attending video calls and screen shares with customers or team members
- Demonstrating a can do attitude, performing tasks outside of the job description
Benefits
- Full-time, fully remote position
- Join a high performing, mission-driven team that values collaboration and adaptability
- Earn 1 hour of annual leave for every 16 hours worked, and 1 hour of sick leave for every 80 hours worked
- Ongoing training and career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryemail supportphone supportvideo supportproblem-solvingcustomer service
Soft skills
service-first mindsetattention to detailindependent workteam collaborationclear communicationempathyadaptabilitypositive attitude