Customer Service Representative
Autism Parenting Magazine
contract
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteSalary
💰 $1,000 - $1,500 per month
Job Level
JuniorMid-Level
About the role
- 🧩 Provide exceptional email and chat support with timely, accurate, and empathetic responses
- 📬 Document customer interactions, track issues, and escalate complex inquiries as needed
- 💬 Respond to social media messages and comments professionally, maintaining a positive brand presence
- 📅 Attend and present ALN onboarding sessions via Zoom to ensure participants have a smooth, welcoming experience
- 🚀 Perform tasks like data entry, summit hosting, and email outreach
- 🤝 Collaborate with internal teams to improve processes, systems, and the overall customer experience
- 🕒 Communicate clearly during meetings, camera use encouraged to foster connection
Requirements
- ✅ 2+ years of experience in customer service, particularly in email, phone or video support
- ✅ A service-first mindset—you genuinely care about helping others
- ✅ Excellent written and spoken english
- ✅ Strong problem-solving skills and the ability to think on your feet
- ✅ High attention to detail and comfort following established processes
- ✅ Confidence working independently and as part of a team in a fully remote environment
- ✅ Familiarity with customer service tools (Freshdesk or similar) and social media platforms
- ✅ Access to a quiet workspace, reliable internet, and a fast computer with webcam
- ⭐ Supervisory, 3rd level support or QA experience
- ⭐ Tech-savviness, you’re comfortable learning and using new systems quickly
- ⭐ Comfortable attending video calls and screen shares with customers or team members
- ⭐ Demonstrating a can do attitude, performing tasks outside of the job description
Benefits
- 💵 $1000-$1500 USD Per month
- 💻 Full-time, fully remote position
- 🤝 Join a high performing, mission-driven team that values collaboration and adaptability
- 🌴 Earn 1 hour of annual leave for every 16 hours worked, and 1 hour of sick leave for every 80 hours worked
- 📚 Ongoing training and career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedata entryproblem-solvingemail supportphone supportvideo supportsummit hostingemail outreachdocumentationprocess improvement
Soft skills
service-first mindsetempathyattention to detailindependenceteam collaborationclear communicationpositive attitudeadaptabilitytime managementcustomer-centric approach