Authorium (formerly City Innovate)

Solutions Engineer

• Configure the platform. Translate customer documents and underlying workflows into Authorium. Configure solicitations, budget/grant programs, and legislative analysis processes by layering in approvals, routing logic, data validations, and business rules that bring digital government to life.
• Model processes & rules. Map current-state to future-state; maintain workflow diagrams, decision tables, and business-rules matrices that make configurations clear, repeatable, and auditable.
• Own quality. Proofread and test configurations end-to-end for accuracy, consistency, accessibility, and usability; maintain crisp documentation that de-risks delivery and speeds reviews.
• Troubleshoot & iterate. Reproduce issues, triage root causes (content vs. workflow vs. data), and propose fixes; escalate risks early with clear repro steps and options.
• Collaborate to deliver. Partner with Solutions Engineers (SEs) and Senior SEs to align on business rules, hit timelines, and continuously improve shared checklists, playbooks, and templates.
• Contribute to enablement. Share what you learn—create short how-tos, improve checklists, and participate in internal reviews so the whole team levels up.

Associate Solutions Engineer

Project Manager

• Manage multiple active customer implementations from kickoff through successful go-live
• Serve as the primary customer contact and advocate throughout the implementation process
• Create purposeful meetings with clear agendas, defined outcomes, and the right stakeholders
• Coordinate cross-functional teams including solution engineers, training, and product
• Work closely with Product Success Leads (PSLs) to ensure delivery aligns with customer expectations and statement of work
• Understand and use our product well enough to guide customers and identify when to bring in additional expertise
• Adapt your approach based on customer needs, meeting dynamics, and project realities
• Manage project timelines while prioritizing customer success over rigid process adherence
• Report project health to your Director and maintain visibility across all implementations
• Solve problems independently with minimal hand-holding, escalating when appropriate

Associate Solutions Engineer

Senior Project Manager