Payments Operations Analyst
Australian Payments Plus
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • Australia
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About the role
- Apply standard measurement techniques to collect, analyse, and report operational data.
- Conduct basic risk management activities and maintain documentation of risks and mitigation actions.
- Support quality assurance through audits, compliance checks, and identification of nonconformances.
- Provide specialist advice within the immediate area of responsibility and collaborate with other experts as needed.
- Perform application support tasks including issue resolution and performance monitoring.
- Support incident response by diagnosing, escalating, and coordinating resolution efforts.
- Investigate and resolve systemic problems, implement fixes, and support trend analysis for process improvement.
- Handle customer service inquiries, perform initial diagnostics, and contribute to service standards development.
- Engage stakeholders through structured communication plans and feedback analysis.
- Enhance customer and stakeholder relationships by managing issues and sharing lessons learned.
Requirements
- Relevant tertiary qualifications or equivalent industry experience
- 2+ years experience as an operations analyst
- Knowledge of the payments technology, IT systems and the financial industry
- Strong analytical and measurement skills to support organisational decision-making.
- Experience in risk management and quality assurance aligned with strategic objectives.
- Proven ability to deliver application and incident support in live environments.
- Excellent stakeholder relationship and customer service management skills.
- Ability to provide specialist advice and drive continuous service improvement.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
risk managementquality assurancedata analysisincident responseapplication supportperformance monitoringtrend analysisissue resolutioncompliance checksdocumentation
Soft Skills
analytical skillsstakeholder engagementcustomer servicecommunicationcollaborationproblem-solvingrelationship managementservice improvementfeedback analysisadvisory skills
Certifications
tertiary qualifications