Australian Financial Complaints Authority

Insurance

• Act as a Panel Member in insurance disputes within the limits as determined in the AFCA rules and guidelines
• Read relevant dispute files and take an independent view based upon your experience and knowledge
• Contribute to the decision-making process and drafting of determinations
• Identify and report to the Lead Ombudsman member conduct which may require notification to ASIC or other industry bodies

Consumer Panel Member – Insurance

Financial Planning and Analysis

• Provide expert “on-demand” support as part of a talented pool of lawyers
• Work collaboratively to resolve complex disputes and deliver outcomes that uphold fairness
• Report to the Lead Ombudsman Banking and Finance

Consumer Panel Member – Insurance

Ombudsman – Banking and Finance