Consumer Panel Member – Insurance
Australian Financial Complaints Authority
full-time
Posted on:
Location Type: Remote
Location: Australia
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About the role
- Act as a Panel Member in insurance disputes within the limits as determined in the AFCA rules and guidelines
- Read relevant dispute files and take an independent view based upon your experience and knowledge
- Contribute to the decision-making process and drafting of determinations
- Identify and report to the Lead Ombudsman member conduct which may require notification to ASIC or other industry bodies
Requirements
- Extensive experience in the insurance sector with a track record of significant achievements in your profession
- Knowledge of issues and laws pertaining to the financial services industry or its consumers and to External Dispute Resolution schemes
- Capacity to act independently, objectively and experience as a decision maker
- Ability to effectively communicate and write clearly and accessibly
- Strong analytical and problem-solving skills that will allow you to get to the heart of complex disputes in order to achieve outcomes in a timely and fair manner
Benefits
- flexible work options
- thoughtful benefits
- opportunities to deepen expertise
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
independent decision makingobjectivityeffective communicationclear writinganalytical skillsproblem-solving skills