Australian Ethical Investment

Customer Support

• Manage member complaints end-to-end, ensuring fair outcomes and compliance with legislative requirements
• Support day-to-day service delivery by partnering with outsourced administrators to meet performance metrics and resolve operational issues promptly
• Provide regular management reporting, including trend analysis and recommendations to optimise service performance and client outcomes
• Manage incidents and controls, including SuperMatch fraud monitoring, investigation, resolution and summary reporting
• Understand, assess and implement regulatory and process changes impacting superannuation operations
• Support the Trustee Office with superannuation operations activities and related administration
• Optimising operational excellence and the client experience by identifying opportunities and promoting a culture of continuous improvement
• Contribute to business projects and provide flexible support across the Service & Delivery team, including member servicing via phone, email and digital channels

Customer Care Specialist