Aurora Solar

Senior Account Manager

Aurora Solar

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $108,500 - $161,000 per year

Job Level

Senior

About the role

  • Own and grow a portfolio of Aurora customers, driving retention, adoption, and expansion across Aurora and HelioScope
  • Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures
  • Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value
  • Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads
  • Use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it
  • Lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI
  • Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones

Requirements

  • 5+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field
  • A proven track record of growing a customer portfolio through renewals, upsells, and cross-sells
  • Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures
  • The ability to build strategic relationships with executive stakeholders and navigate complex customer organizations
  • Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies
  • Excellent communication and collaboration skills; you work well across teams and make things happen
  • Strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce
Benefits
  • Flexible PTO
  • Parental Leave - 16 weeks with 100% base salary + gradual return to work
  • WFH Stipend - An initial $500 (Non-engineers) or $750 (Engineering roles)
  • Coworking Stipend - $300 / month if you prefer to be at a coworking facility near you
  • Energize Fridays - Company-wide days to log off and recharge
  • Connectivity Stipend - Up to $100 / month towards internet or phone
  • Learning & Development - $720 / annually to use towards professional development (You have to complete 90 days of employment to receive this stipend)
  • Medical, Dental, and Vision - Premiums are 100% covered for Aurorans and 90% for dependents
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successsalescontract negotiationrenewalsupsellingcross-sellingdata analysisaccount growth strategies
Soft Skills
commercial acumenrelationship buildingcommunicationcollaborationorganizational discipline