Auror

Customer Activation Manager

Auror

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $85,000 - $105,000 per year

About the role

  • Own end-to-end delivery of customer pilots and implementations, completing pilots and implementations within a set time frame depending on customer size.
  • Build and execute pilot, implementation, and onboarding plans that drive pilot success metrics.
  • Manage onboarding projects end-to-end, including scope, milestones, dependencies, risks, and timelines.
  • Guide customers toward early value by identifying and activating high-impact use cases aligned to their operating reality.
  • Translate platform data into clear, measurable outcomes such as shrink reduction, operational improvements, and community safety impact.
  • Contribute meaningfully to pilot business cases by articulating ROI and value tied to customer use cases.
  • Lead structured onboarding and pilot engagements, aligning multiple customer stakeholders and setting clear expectations.
  • Deliver customer training, onboarding sessions, and weekly performance updates covering adoption, engagement, insights, and next steps.
  • Work closely with Sales, CS Engagement, and Product teams to unblock progress, support conversion, and ensure clean handoffs with comprehensive documentation, with health status and risks identified.
  • Manage multiple pilots concurrently in a fast-paced environment, including customer travel at least monthly as needed.

Requirements

  • You have experience delivering pilots, implementations, and onboarding in enterprise SaaS, retail, or data-driven environments.
  • You operate independently on clear priorities, managing timelines, dependencies, and risks with minimal oversight.
  • You communicate confidently with customers, explaining product value, outcomes, and ROI in clear, practical terms.
  • You coach customers and users to embed new ways of working.
  • You identify blockers to adoption and address them early.
  • You translate data into insights that help customers make decisions and adopt the platform effectively.
  • You build trust with customer stakeholders across roles and adapt your communication to different audiences.
  • You are organised, detail-oriented, and comfortable managing multiple workstreams at once.
  • You are proactive, growth-minded, and comfortable travelling monthly or as needed to support customers.
  • Fluency in English and Spanish a plus!
Benefits
  • Competitive salary range: Depending on level of experience, between $85,000 - $105,000 (IC3)
  • Employee share scheme: You’ll own part of a company making a real difference!
  • Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
  • Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
  • Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including Wellness Days, and up to $500 USD for expert sessions every year.
  • Health care plan (Medical, Dental & Vision): Auror covers 100% of the cost of your individual health insurance plan with Anthem & Metlife.
  • Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one.
  • Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
  • Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
pilot deliveryimplementation managementonboarding planningdata translationROI articulationcustomer trainingperformance updatesproject managementrisk managementtimeline management
Soft Skills
communicationcoachingtrust buildingadaptabilityorganizationdetail-orientedproactivityindependencegrowth mindsetstakeholder engagement