Auror

Account Manager

• Own annual revenue quota across new business, retention, and expansion within a defined portfolio of enterprise Australian retail customers.
• Lead complex, multi-stakeholder sales cycles from discovery through negotiation and close.
• Build and execute strategic account plans with clear commercial objectives, stakeholder maps, and risk mitigation strategies.
• Create customer narratives, using Google Slides to create presentations.
• Develop multi-threaded executive and operational relationships across retail customers.
• Identify expansion and network growth opportunities across multi-site and enterprise environments.
• Partner proactively with Customer Success to protect renewals, mitigate risk, and maximise lifetime value.
• Translate customer insight into structured feedback for Product and Marketing.
• Maintain rigorous forecasting discipline and high CRM hygiene within Salesforce.
• Navigate pricing discussions, commercial structuring, and contract negotiations with confidence.
• Represent Auror credibly at industry events and strengthen our position in the Australian retail market.

Enterprise Account Manager

Customer Success Manager

• Own the end-to-end customer experience across pilots and onboarding, ensuring customers reach value within agreed timeframes.
• Build trusted relationships with customer stakeholders across all levels, setting clear expectations and maintaining strong engagement throughout.
• Build and drive pilot and onboarding plans anchored in customer goals, operating realities, and success metrics.
• Manage onboarding projects end-to-end, including scope, milestones, dependencies, risks, and timelines.
• Guide customers toward early, high-impact use cases and help them embed new ways of working with confidence.
• Translate platform data into clear, measurable outcomes such as shrink reduction, operational improvements, and community safety impact.
• Contribute meaningfully to pilot business cases by articulating ROI and value tied to customer use cases.
• Lead structured engagements across multiple customer stakeholders, keeping momentum, managing risks, and unblocking progress.
• Deliver customer training, onboarding sessions, and weekly performance updates covering adoption, engagement, insights, and next steps.
• Work closely with Sales, CS Engagement, and Product teams to unblock progress, support conversion, and ensure clean handoffs with comprehensive documentation, with health status and risks identified.
• Manage multiple pilots concurrently in a fast-paced environment, including customer travel at least monthly as needed.