Auror

Manager

• Own the strategy and roadmap for Auror’s customer education program, including the selection and implementation of a learning management system (LMS).
• Design and build role-based learning pathways for key user personas — store associates, LP investigators, law enforcement, senior leaders, and system integrators — that reflect how each user actually engages with Auror.
• Build contextual learning modules that surface automatically at the right moments: first login, feature unlocks, and new module access — keeping knowledge fresh without friction.
• Develop engaging content including interactive modules, video walkthroughs, assessments, and certifications — leveraging AI tools to accelerate scripting, production, and iteration so you can ship more, faster.
• Ensure all education content is available in users’ native languages, using AI-assisted translation workflows, and partnering with local teams, to reach every market.
• Build dedicated onboarding and upskilling pathways for system integrators, enabling them to confidently plan, build, deploy, and maintain the full Auror setup — hardware and software.
• Define and track education metrics — module completion rates, assessment scores, time-to-proficiency, and user satisfaction — and use data to continuously improve content effectiveness.
• Work closely with Customer Success to identify training gaps, surface adoption blockers early, and free the CS team to focus on high-value, strategic customer engagement.
• Build training materials and workflows specifically for CS teams — helping them understand what’s changing, how to position it to customers, and how to follow the right internal processes.
• Own the Help Center roadmap, including content strategy, structure, audit cadence, and continuous improvement.
• Partner with Product and Marketing to ensure education content stays current with platform updates, new features, and evolving use cases — using AI to help maintain and refresh materials at pace.
• Champion an ‘always on, always relevant’ philosophy, treating education as a continuous journey — not a one-time onboarding event.

Customer Education Manager

• Own end-to-end delivery of customer pilots and implementations, completing pilots and implementations within a set time frame depending on customer size.
• Build and execute pilot, implementation, and onboarding plans that drive pilot success metrics.
• Manage onboarding projects end-to-end, including scope, milestones, dependencies, risks, and timelines.
• Guide customers toward early value by identifying and activating high-impact use cases aligned to their operating reality.
• Translate platform data into clear, measurable outcomes such as shrink reduction, operational improvements, and community safety impact.
• Contribute meaningfully to pilot business cases by articulating ROI and value tied to customer use cases.
• Lead structured onboarding and pilot engagements, aligning multiple customer stakeholders and setting clear expectations.
• Deliver customer training, onboarding sessions, and weekly performance updates covering adoption, engagement, insights, and next steps.
• Work closely with Sales, CS Engagement, and Product teams to unblock progress, support conversion, and ensure clean handoffs with comprehensive documentation, with health status and risks identified.
• Manage multiple pilots concurrently in a fast-paced environment, including customer travel at least monthly as needed.

Customer Activation Manager

Revenue Operations

• Serving as a key operational leader within our RevOps function, driving efficiency and alignment across Sales, Marketing, and Customer Success teams as we scale.
• Leading RevOps projects from scoping through to delivery, taking full ownership of timelines, outcomes, and stakeholder communication.
• Acting as a trusted partner to leaders across Sales, Marketing, and Customer Success, managing expectations, navigating competing priorities, and keeping initiatives on track.
• Owning and optimizing our RevOps tech stack including Salesforce, HubSpot, Clay, and other GTM tooling.
• Designing and improving workflows, automations, and processes across the revenue funnel to reduce friction and improve team efficiency.
• Supporting forecasting, pipeline reporting, and performance insights that help leadership make faster, better decisions.
• Evaluating and onboarding new tools and platforms as the business evolves.
• Supporting and mentoring other members of the RevOps team, helping to raise the bar across the function.

Revenue Operations Director

Account Manager

• Own annual revenue quota across new business, retention, and expansion within a defined portfolio of enterprise Australian retail customers.
• Lead complex, multi-stakeholder sales cycles from discovery through negotiation and close.
• Build and execute strategic account plans with clear commercial objectives, stakeholder maps, and risk mitigation strategies.
• Create customer narratives, using Google Slides to create presentations.
• Develop multi-threaded executive and operational relationships across retail customers.
• Identify expansion and network growth opportunities across multi-site and enterprise environments.
• Partner proactively with Customer Success to protect renewals, mitigate risk, and maximise lifetime value.
• Translate customer insight into structured feedback for Product and Marketing.
• Maintain rigorous forecasting discipline and high CRM hygiene within Salesforce.
• Navigate pricing discussions, commercial structuring, and contract negotiations with confidence.
• Represent Auror credibly at industry events and strengthen our position in the Australian retail market.

Retail Partnerships Account Manager

Communications

• Execution of Auror’s NA communications strategy, in collaboration with Marketing and other cross-functional teams.
• Handling media inquiries, drafting media releases, briefing packs, and relevant collateral.
• Supporting issues management and comms response plans.
• Execution of thought leadership initiatives to support key leaders, such as social media content, newsletters, white papers, op-eds, and speaking engagements.
• Contributing to a global Marketing and Communications content calendar. This also includes supporting the development of content for external-facing channels, particularly for law enforcement customers.
• Providing trusted comms advice to senior leadership across the business, supporting interview briefings, media training and speaking engagement briefings.
• Developing relationships with journalists, and communications teams at relevant retailers, law enforcement agencies and industry associations.
• Developing key trust and safety assets such as factsheet and Trust Center, to support customer and law enforcement engagement.

Communications Manager

Full-stack Engineer

• Lead the mobile engineering team by creating clarity and distributing authority, not just delegating tasks. You will mentor engineers by asking the right questions rather than simply providing answers.
• Balance hands on development with strategic leadership, diving into code when needed while ensuring delivery pressure does not crowd out strategic thinking and technical improvements.
• Work alongside engineers who already collaborate effectively on technical decisions, formalising practices that work, introducing new ones where needed, and empowering the team to own significant technical decisions and delivery.
• Partner with product and design as part of the trio to shape mobile solutions, translating business priorities and cost sensitivity into clear technical direction for the team while communicating technical tradeoffs in plain language to non technical stakeholders. Work with the team to evaluate options for non-trivial problems, represent clear recommendations that balance user value with technical investment, and provide feedback to the product team when proposed solutions do not fit the problem, the platform, or the level of investment warranted.
• Facilitate sustainable planning and estimation practices, ensuring they do not get squeezed out when delivery pressure is high. Create clarity around priorities so the team can make day to day technical and delivery decisions confidently, escalating only when tradeoffs materially affect scope, timing, or risk.
• Balance feature delivery with incoming requests and support from other teams and customers. Manage the organizational complexity of being a specialized team that others depend on, helping prioritize work so the mobile team is not constantly reactive at the expense of planned outcomes.
• Champion continuous improvement in engineering practices, including deployment automation, testing strategies for mobile, efficient code reviews, and comprehensive documentation. Keep momentum on technical improvements while balancing delivery commitments.
• Leverage AI tools strategically to amplify your team's capabilities, integrating GitHub Copilot, Cursor and Claude to accelerate development without sacrificing quality.

Mobile Engineering Lead

Machine Learning Engineer

• Drive the ML and AI strategy for Auror, focusing on reducing retail crime.
• Lead the Data Science organization and collaborate with Product, Engineering, and Customer teams.
• Define and deliver Auror’s 3-year AI & ML strategy, ensuring customer value, growth, and leadership in responsible AI.
• Lead the roadmap for embedding AI into the platform, driving measurable outcomes.
• Oversee research and development in machine learning, generative AI, and related fields.
• Establish guardrails for responsible AI and monitor AI-related risks.
• Champion AI adoption across the organization through raising literacy and building confidence.

Senior Director – Machine Learning, AI

• Lead the engineering team by creating clarity and distributing authority, not just delegating tasks. You will mentor engineers by asking the right questions rather than simply providing answers.
• Drive technical excellence in a core domain by establishing clear intent, articulating the "why" behind decisions, and shifting control to where context lives within the team.
• Balance hands on development with strategic leadership, diving into code when needed while empowering your team to own significant technical decisions and delivery.
• Architect the evolution of our critical entry point systems toward a service-oriented architecture, ensuring we can scale to support our growth trajectory while enhancing the user experience.
• Leverage AI tools strategically to amplify your team's capabilities, integrating GitHub Copilot, Cursor, ChatGPT, and Claude to accelerate development without sacrificing quality.
• Champion engineering practices that foster both deliberate action and innovation, this might include things like having thoughtful testing strategies, efficient code reviews, and comprehensive documentation that allow us to scale.
• Collaborate with product leadership to ensure technical decisions amplify business impact, particularly in this highly impactful area of the product.

Engineering Lead

• As the Senior Director - Machine Learning and AI, you are the driving force for how Auror harnesses ML and AI to accelerate our mission of reducing retail crime.
• Lead our Data Science organisation and partner closely with Product, Engineering, Customer, and our Executive Team to define how AI becomes a core strategic lever for Auror.
• Define and deliver Auror’s 3 year AI & ML strategy, ensuring it strengthens customer value, business growth, and our position as the global leader in responsible AI for retail crime intelligence.
• Partner with the CPO and Mission Control to shape strategic investment in AI, bringing deep expertise and pragmatic decision-making to the table.
• Set a clear vision for how ML/AI accelerates our mission today, while scanning the horizon for what comes next, this includes new technologies, new product directions, and new opportunities for impact.
• Champion AI adoption across Auror by building organisational confidence, raising literacy, and role-modelling best practice.
• Represent Auror with customers, partners, government agencies, and industry forums, shaping the narrative on how AI combats retail crime.
• Build strategic partnerships with research institutions, technology providers, and startups to accelerate innovation.

Account Executive

• Own the full enterprise sales cycle: You’ll manage the full sales cycle from outbound prospecting through to contract negotiation, deal closure and onboarding.
• Drive disciplined, repeatable pipeline strategy: Define and execute sales plans to meet and exceed quota through prospecting, qualifying, managing, and closing sales opportunities.
• Lead with commercial depth: Build trust and credibility with prospects and current clients by actively listening, being naturally curious, understanding their unique needs, and offering customised solutions.
• Build executive-level partnerships: Design and deliver compelling sales presentations that convey the magic that Auror brings to our retail partners.
• Elevate the team around you: Collaborate and win together by sharing what's working, you’ll help the team win, and you’ll take on projects outside of closing deals.

Customer Education Manager

Customer Activation Manager

Revenue Operations Director

Retail Partnerships Account Manager

Communications Manager

Mobile Engineering Lead

Senior Director – Machine Learning, AI

Engineering Lead

Senior Director – Machine Learning, AI

Senior Account Executive