Auror

Machine Learning Engineer

• Drive the ML and AI strategy for Auror, focusing on reducing retail crime.
• Lead the Data Science organization and collaborate with Product, Engineering, and Customer teams.
• Define and deliver Auror’s 3-year AI & ML strategy, ensuring customer value, growth, and leadership in responsible AI.
• Lead the roadmap for embedding AI into the platform, driving measurable outcomes.
• Oversee research and development in machine learning, generative AI, and related fields.
• Establish guardrails for responsible AI and monitor AI-related risks.
• Champion AI adoption across the organization through raising literacy and building confidence.

Senior Director – Machine Learning, AI

Full-stack Engineer

• Lead the engineering team by creating clarity and distributing authority, not just delegating tasks. You will mentor engineers by asking the right questions rather than simply providing answers.
• Drive technical excellence in a core domain by establishing clear intent, articulating the "why" behind decisions, and shifting control to where context lives within the team.
• Balance hands on development with strategic leadership, diving into code when needed while empowering your team to own significant technical decisions and delivery.
• Architect the evolution of our critical entry point systems toward a service-oriented architecture, ensuring we can scale to support our growth trajectory while enhancing the user experience.
• Leverage AI tools strategically to amplify your team's capabilities, integrating GitHub Copilot, Cursor, ChatGPT, and Claude to accelerate development without sacrificing quality.
• Champion engineering practices that foster both deliberate action and innovation, this might include things like having thoughtful testing strategies, efficient code reviews, and comprehensive documentation that allow us to scale.
• Collaborate with product leadership to ensure technical decisions amplify business impact, particularly in this highly impactful area of the product.

Engineering Lead

• As the Senior Director - Machine Learning and AI, you are the driving force for how Auror harnesses ML and AI to accelerate our mission of reducing retail crime.
• Lead our Data Science organisation and partner closely with Product, Engineering, Customer, and our Executive Team to define how AI becomes a core strategic lever for Auror.
• Define and deliver Auror’s 3 year AI & ML strategy, ensuring it strengthens customer value, business growth, and our position as the global leader in responsible AI for retail crime intelligence.
• Partner with the CPO and Mission Control to shape strategic investment in AI, bringing deep expertise and pragmatic decision-making to the table.
• Set a clear vision for how ML/AI accelerates our mission today, while scanning the horizon for what comes next, this includes new technologies, new product directions, and new opportunities for impact.
• Champion AI adoption across Auror by building organisational confidence, raising literacy, and role-modelling best practice.
• Represent Auror with customers, partners, government agencies, and industry forums, shaping the narrative on how AI combats retail crime.
• Build strategic partnerships with research institutions, technology providers, and startups to accelerate innovation.

Account Executive

• Own the full enterprise sales cycle: You’ll manage the full sales cycle from outbound prospecting through to contract negotiation, deal closure and onboarding.
• Drive disciplined, repeatable pipeline strategy: Define and execute sales plans to meet and exceed quota through prospecting, qualifying, managing, and closing sales opportunities.
• Lead with commercial depth: Build trust and credibility with prospects and current clients by actively listening, being naturally curious, understanding their unique needs, and offering customised solutions.
• Build executive-level partnerships: Design and deliver compelling sales presentations that convey the magic that Auror brings to our retail partners.
• Elevate the team around you: Collaborate and win together by sharing what's working, you’ll help the team win, and you’ll take on projects outside of closing deals.

Senior Account Executive

Marketing

• As our Law Enforcement Marketing Manager, you’ll support Auror’s mission to reduce retail crime by enabling responsible collaboration between retailers and law enforcement.
• You’ll partner closely with our retail Customer teams, Global Law Enforcement team, and the wider Trust & Safety function to deliver targeted, practical marketing and enablement that supports retail crime prevention initiatives.
• Your work will center on two key outcomes: expanding the Auror retailer network and increasing the effective, appropriate use of Auror’s platform by law enforcement in support of retail customers.
• You’ll translate Auror product offerings and customer success stories into enablement materials and collateral. These assets will support joint retailer–law enforcement customer engagement, campaigns, conferences, and events.

Marketing Manager

• As the Senior Director - Machine Learning and AI, you are the driving force for how Auror harnesses ML and AI to accelerate our mission of reducing retail crime.
• Define and deliver Auror’s 3 year AI & ML strategy, ensuring it strengthens customer value, business growth, and our position as the global leader in responsible AI for retail crime intelligence.
• Partner with the CPO and Mission Control to shape strategic investment in AI, bringing deep expertise and pragmatic decision-making to the table.
• Set a clear vision for how ML/AI accelerates our mission today, while scanning the horizon for what comes next, this includes new technologies, new product directions, and new opportunities for impact.
• Lead the roadmap for embedding AI into our platform in ways that drive measurable outcomes, this includes revenue growth, customer retention, competitive differentiation, and meaningful crime-prevention outcomes.
• Drive ML/AI powered product innovation, working with Product to shape future product verticals and AI enabled features.
• Oversee research and development across machine learning, generative AI, predictive modelling, computer vision, natural language processing, and emerging techniques.
• Identify and integrate new data sources, models, and AI capabilities that unlock business and customer value.
• Establish and uphold clear guardrails for responsible AI, this includes model lifecycle management, ethical AI, fairness, transparency, and privacy.
• Champion AI adoption across Auror by building organisational confidence, raising literacy, and role-modelling best practice.
• Act as a thought leader, internally and externally, on responsible AI in retail and law enforcement.
• Build strategic partnerships with research institutions, technology providers, and startups to accelerate innovation.

Product Manager

• Product leadership: Co-managing our New Zealand based product management team (15 people), providing strategic direction and leadership, helping them grow and do the best work of their career. You’ll be working alongside our other two Directors of Product Management to set a high standard for product excellence and foster a collaborative and innovative product culture.
• Commercial and Strategic Leadership: Lead strategic decisions across product lines. Understand the commercial impact of your product lines on customers and the business. Observe and drive the response to changes in the competitive landscape.
• Product strategy: Collaborate with the Chief Product Officer, Directors of Product Management and other key stakeholders to align product strategy across our product suite with overall company goals and objectives.
• Product delivery: Play a key role in ensuring we ship high quality product, at a high cadence, that consistently delivers on customer outcomes, and taking ownership of ensuring we have effective go-to-market strategies.
• Product operations: Working with the product managers, wider product org, and customer teams to evolve how we support other teams to do their best work.
• Innovation: Stay abreast of industry trends and emerging technologies, and drive innovation across our product teams to ensure our products remain cutting-edge and competitive.
• Leverage Data and AI Thoughtfully: Identify opportunities to integrate AI into the platform in a sensible, safe, and impactful way. Collaborate cross-functionally to drive ethical AI practices.
• Measure and Communicate Success: Be fully across key metrics for your product lines and drive the response to changes in the metrics. Ensure wide visibility of the outcomes and learnings to stakeholders and the wider business.
• Mentorship and coaching: Coach and mentor your team of product managers to ensure they are effective.

Director of Product Management

Communications

• Execution of Auror’s NA communications strategy, in collaboration with Marketing and other cross-functional teams.
• Handling media inquiries, drafting media releases, briefing packs, and relevant collateral.
• Supporting issues management and comms response plans.
• Execution of thought leadership initiatives to support key leaders, such as social media content, newsletters, white papers, op-eds, and speaking engagements.
• Contributing to a global Marketing and Communications content calendar. This also includes supporting the development of content for external-facing channels.
• Providing trusted comms advice to senior leadership across the business, supporting interview briefings, media training and speaking engagement briefings.
• Developing relationships with journalists, and communications teams at relevant retailers, law enforcement agencies and industry associations.
• Developing key trust and safety assets such as factsheet and Trust Center, to support customer and law enforcement engagement.

Senior Communications Manager

• Help build a next-generation real-time facial recognition system that operates across both the edge and the cloud, incorporating cutting-edge computer vision and machine learning technologies to build market leading solutions.
• Be a key individual contributor tackling complex technical challenges directly through the code you write.
• Act as a key technical leader and decision-maker within your team, guiding and mentoring engineers to help them grow and succeed.
• Shape the technical direction for your team and occasionally contribute to broader strategic initiatives that deliver significant business outcomes and raise the engineering bar across Auror.
• Leverage core foundational skills and industry experience to solve unique challenges of developing and delivering software that run on physical devices at the edge.

Staff Software Engineer – Auror Subject Recognition

Customer Success Manager

• Owning the customer success relationship and supporting commercial Account Management through partnership with our Retail Partnership Managers (Account and Sales managers)
• Cultivate and maintain high-impact, high-value partnerships with customers aligning strategically with their objectives and Auror's account/engagement plans.
• Building proactive customer engagement plans to ensure our customers are reaching their user engagement goals
• Champion customer perspectives internally providing influential feedback and helping shape the product roadmap and equally managing clear expectations with the customer
• Leading pilots & implementations with expert project management capability, focusing on our larger more complex retail partners
• Empowering Customer Success Specialists to surface platform wins and outcomes and sharing those learnings to key champions at Loss Prevention director-level
• Partnering with customers on Change & Process Management
• Analysing and utilising customer data and creating insights to drive better customer outcomes
• Identify and execute on opportunities to deepen stakeholder, champion, and store engagement.
• Ensure full utilisation of Auror’s platform features and modules across your customer base
• Fostering collaboration across retail and law enforcement
• Develop strategies on user engagement for a one:many approach through inbound support requests via in app messenger, phone, and email
• Actively mentor and sponsor others across the Customer Success team—providing feedback and helping elevate team performance.
• Share best practices globally, setting the standard for engagement and excellence

Senior Director – Machine Learning, AI

Engineering Lead

Senior Director – Machine Learning, AI

Senior Account Executive

Marketing Manager

Senior Director – Machine Learning, AI

Director of Product Management

Senior Communications Manager

Staff Software Engineer – Auror Subject Recognition

Senior Customer Success Manager