Auror

Chief Operating Officer

• Running alongside Shing - anticipating what he needs, keeping context live, preparing him for meetings (internal and external) and making sure nothing falls through the cracks across a wide portfolio
• Protecting Shing’s focus - You can identify what genuinely needs Shing and what doesn't, and then ensure the latter gets resolved by the right people.
• Building relationships of trust and confidence - You build credibility fast with Shing's direct reports, grounded in a genuine understanding of their functional objectives and the critical outcomes each function is accountable for.
• Supporting execution on key initiatives - unblocking and driving priority initiatives - stepping in to help, but also enabling accountability and ownership where it makes sense.
• Connecting the dots across functions - spotting where teams are misaligned, where information isn't flowing, and where someone needs to be nudged.
• Supporting rhythm and operating cadence - helping structure how the COO function runs, including scheduling, meeting prep, and follow-through.
• Communicating on behalf of the COO - drafting communications, distilling complex information, and representing Shing's thinking clearly and accurately.
• Flagging what needs flagging - you'll be close enough to the business to see problems early.
• Build capability, not dependency - Success is fewer things routing through you and more things working without you.

Chief of Staff – Chief Operating Officer

Full-stack Engineer

• Lead Engineering Across Risk Detection
• Lead engineering across Auror's Risk Detection domain, setting a clear technical direction across our detection platforms, including ASR, while ensuring teams remain aligned around shared priorities and customer outcomes.
• Run structured sprint rituals, including stand ups, retrospectives and planning, keeping the team focused on delivering meaningful outcomes.
• Raise the Bar on Technical Excellence
• Set clear engineering standards and drive pragmatic quality across systems where accuracy, latency and reliability directly impact customer trust.
• Guide architectural decisions that evolve Risk Detection into scalable, service oriented platforms that support future growth without unnecessary complexity.
• Lead Agentic Engineering Processes
• Embed governed, agentic AI practices across the team. Champion LLMs and agentic tooling as force multipliers for delivery, code review and testing, establishing repeatable workflows with appropriate guardrails, human oversight and quality gates. Continuously measure impact and share successful practices across Engineering.
• Deliver the Risk Detection Roadmap
• Own delivery of the Risk Detection roadmap, including continued evolution of ASR, expansion into new regions, and initiatives that strengthen Auror's broader detection capabilities.
• Strengthen observability, incident response and operational excellence across both edge and cloud services, ensuring highly reliable, real time systems.
• Grow the Team
• Build and grow a high performing engineering team through coaching, mentoring and technical leadership.
• Partner closely with Product, Design, QE and Customer Success to ensure technical decisions translate into measurable customer outcomes.
• Champion Responsible Engineering
• Champion responsible, privacy conscious engineering practices across Risk Detection, ensuring solutions meet regulatory expectations and retailer privacy requirements while enabling continued innovation.

Chief of Staff – Chief Operating Officer

Senior Engineering Lead, Risk Detection