Write and maintain RPA scripts that automate data entry into customer systems
Deploy, configure, and tune automations on customer Windows environments
Remote into customer environments to diagnose and resolve issues
Support the Customer Experience team with technical questions and troubleshooting
Assist with customer technical onboarding tasks such as phone setup, system configuration, and connectivity verification
Document common issues, solutions, and runbooks to reduce repeated escalations
Assist with the most technical of customer support queries in partnership with Customer Experience and Engineering teams

Requirements

3+ years of experience in IT support, QA automation, desktop support, or a similar customer-facing, technical, hands-on role
Comfortable (or eager to learn) writing scripts in Python (only basics needed, such as experience with for loops, if statements, try catch, etc)
Strong troubleshooting ability - can methodically trace a problem across multiple systems
Experience with Windows environments
Basic networking knowledge (HTTP/APIs, firewalls, VPNs, encryption basics)
Excellent technical communication - can explain issues clearly to both technical and non-technical stakeholders
Self-directed and comfortable working independently
Bonus: Experience in public safety / 9-1-1 and/or high-growth startup
Bonus: Experience with RPA tools (Robocorp, UiPath, Automation Anywhere) or test automation
Bonus: Familiarity with VM management and remote deployment workflows

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

RPA scriptingPythontroubleshootingWindows environmentsnetworkingHTTPAPIsfirewallsVPNsencryption

Soft Skills

technical communicationself-directedindependent workproblem-solving