Aurelian

Support Engineer

• Write and maintain RPA scripts that automate data entry into customer systems
• Deploy, configure, and tune automations on customer Windows environments
• Remote into customer environments to diagnose and resolve issues
• Support the Customer Experience team with technical questions and troubleshooting
• Assist with customer technical onboarding tasks such as phone setup, system configuration, and connectivity verification
• Document common issues, solutions, and runbooks to reduce repeated escalations
• Assist with the most technical of customer support queries in partnership with Customer Experience and Engineering teams