Aurelian

Implementation Specialist

• Own end-to-end implementations from kickoff through go-live
• Define project plans tailored to each customer’s unique needs, resources, and desired outcomes
• Personally configure and deploy Aurelian’s solution and dashboards in customer environments
• Translate real-world emergency response workflows into system configurations.
• Resolve issues across APIs, integrations, and data flows
• Work cross-functionally with engineering, product, marketing, vendors, and customers to unblock progress
• Ensure milestones and deliverables are met on time and at a high standard of quality
• Perform risk management and proactively implement corrective actions
• Drive timelines and stakeholder communication without losing technical depth
• Identify gaps in implementation processes and build scalable playbooks, documentation, and repeatable workflows to improve how we deploy
• Contribute beyond individual implementations by improving team-wide processes and resources
• Conduct in-person training sessions and knowledge transfer for client teams

Implementation Manager