AURA AURA

Manager

• Owning emergency cases from activation to resolution
• Assessing information and coordinating responses
• Communicating clearly with stakeholders
• Ensuring each case is handled with accuracy, urgency, and professionalism
• Following operating procedures to ensure efficient help is provided
• Managing cases from initiation through to resolution
• Assessing incomplete or evolving information to determine next actions
• Maintaining accurate records and case notes throughout the lifecycle
• Applying defined processes while exercising sound judgement
• Working effectively in a 24/7, shift-based operational environment

Case Manager

Content Marketing Manager

• Own AURA’s organic growth engine across website, SEO, email, and social media channels.
• Build and execute a content strategy that drives brand awareness, audience engagement, and qualified pipeline generation.
• Lead the full content lifecycle — from strategy and planning to creation, distribution, optimisation, reporting, and localisation.
• Work closely with growth marketing, sales, design, product, and leadership teams to deliver integrated campaigns that support business growth.
• Develop and own AURA’s global content strategy aligned to growth, brand, and pipeline goals.
• Create and optimise high-intent content that supports inbound lead generation and conversion.
• Own and manage AURA’s social media presence across LinkedIn, Instagram, YouTube, and other relevant channels.
• Produce and oversee high-quality content across multiple formats, including website copy, SEO content, thought leadership, case studies, email campaigns, and social media content.
• Drive SEO strategy and implementation across all relevant content.
• Build and improve scalable content workflows, systems, and templates.

Case Manager

Content Marketing Lead