August Health

Full-stack Engineer

• Design and ship LLM-powered product features end to end
• Pair with product-vertical engineers to unblock AI feature work
• Turn repeated AI implementation work into reusable tools, examples, documentation, and lightweight practices
• Build and extend evaluation discipline for quality measuring and regression catching
• Improve observability for AI workflows
• Harden AI features for production reliability
• Handle PHI and sensitive resident data with care
• Partner with product managers to translate clinical workflows into AI capabilities
• Help non-engineers experiment safely with real data

Senior Software Engineer, AI

Customer Success Manager

• Serve as the main point of contact for assigned customers, building and maintaining strong, long-lasting client relationships.
• Assess and understand existing customer configurations, workflows, and data structures—identifying the best system configuration approaches to meet evolving customer needs.
• Develop a deep understanding of each customer’s goals, business challenges, and success metrics.
• Rapidly understand how a customer’s current system is configured.
• Conduct regular check-ins and strategic calls to foster engagement and trust.
• Drive platform adoption and ensure customers are utilizing key features to achieve ROI
• Monitor customer health metrics and proactively address risks.
• Identify early signs of dissatisfaction and work cross-functionally to resolve issues.
• Identify and nurture opportunities for expansion, including upsells.
• Lead regular success reviews with key stakeholders to evaluate performance, outcomes, and future goals.
• Analyze customer data to surface insights, trends, and opportunities for optimization.
• Partner with customers to define measurable success metrics and report on progress.
• Advocate for customer needs internally and contribute to product feedback loops
• Represent the company at customer sites, conferences, and strategic meetings (travel up to 25%)

Customer Success Manager, Billing

Implementation Specialist

• Own rapid, high-impact implementations tied to acquisitions, operator transitions, and product expansions
• Lead condensed, full-cycle implementations for acquisitions, operator transitions, and product expansions
• Quickly assess and understand existing customer configurations, workflows, and data structures
• Serve as the main point of communication for customers during their transition
• Drive implementations that span multiple August products (Clinical, Billing, Operations, and beyond)
• Develop and execute streamlined implementation project plans
• Act as a trusted advisor to C-suite leaders, department heads, and front-line staff
• Partner cross-functionally with Product, Engineering, Customer Success, and Go-To-Market teams
• Identify and mitigate risks early, especially in situations with limited historical context
• Deliver engaging training sessions tailored to both corporate and community-based roles
• Standardize and scale processes, playbooks, and documentation

Implementation Manager – Expansions, Transitions

Analyst

• Support full-cycle implementations by executing key tasks across multiple customer projects
• Configure the August platform based on defined workflows and requirements
• Prepare, clean, and validate data for migrations and system setup
• Build and maintain spreadsheets, templates, and tracking tools to support implementations
• Join customer calls to take notes, track action items, and follow up on next steps
• Assist with training preparation and delivery, ensuring customers feel confident using the platform
• Partner with Implementation Managers to document workflows, requirements, and decisions
• Identify opportunities to improve internal processes, tools, and documentation
• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to support customer needs
• Manage multiple workstreams simultaneously while maintaining attention to detail and quality

Senior Software Engineer, AI

Customer Success Manager, Billing

Customer Success Manager

Implementation Manager – Expansions, Transitions

Implementation Analyst