August Health

Full-stack Engineer

• Design and ship LLM-powered product features end to end
• Pair with product-vertical engineers to unblock AI feature work
• Turn repeated AI implementation work into reusable tools, examples, documentation, and lightweight practices
• Build and extend evaluation discipline for quality measuring and regression catching
• Improve observability for AI workflows
• Harden AI features for production reliability
• Handle PHI and sensitive resident data with care
• Partner with product managers to translate clinical workflows into AI capabilities
• Help non-engineers experiment safely with real data

Senior Software Engineer, AI

Customer Success Manager

• Serve as the main point of contact for assigned customers, building and maintaining strong, long-lasting client relationships.
• Assess and understand existing customer configurations, workflows, and data structures—identifying the best system configuration approaches to meet evolving customer needs.
• Develop a deep understanding of each customer’s goals, business challenges, and success metrics.
• Rapidly understand how a customer’s current system is configured.
• Conduct regular check-ins and strategic calls to foster engagement and trust.
• Drive platform adoption and ensure customers are utilizing key features to achieve ROI
• Monitor customer health metrics and proactively address risks.
• Identify early signs of dissatisfaction and work cross-functionally to resolve issues.
• Identify and nurture opportunities for expansion, including upsells.
• Lead regular success reviews with key stakeholders to evaluate performance, outcomes, and future goals.
• Analyze customer data to surface insights, trends, and opportunities for optimization.
• Partner with customers to define measurable success metrics and report on progress.
• Advocate for customer needs internally and contribute to product feedback loops
• Represent the company at customer sites, conferences, and strategic meetings (travel up to 25%)

Senior Software Engineer, AI

Customer Success Manager, Billing