Customer Success Manager, Billing

August Health

Billing Customer Success Manager at August Health, empowering senior living operators with high-quality care solutions. Building relationships, driving adoption, and ensuring customer success in a remote role.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact for assigned customers, building and maintaining strong, long-lasting client relationships.
Assess and understand existing customer configurations, workflows, and data structures—identifying the best system configuration approaches to meet evolving customer needs.
Develop a deep understanding of each customer’s goals, business challenges, and success metrics.
Rapidly understand how a customer’s current system is configured.
Conduct regular check-ins and strategic calls to foster engagement and trust.
Drive platform adoption and ensure customers are utilizing key features to achieve ROI
Monitor customer health metrics and proactively address risks.
Identify early signs of dissatisfaction and work cross-functionally to resolve issues.
Identify and nurture opportunities for expansion, including upsells.
Lead regular success reviews with key stakeholders to evaluate performance, outcomes, and future goals.
Analyze customer data to surface insights, trends, and opportunities for optimization.
Partner with customers to define measurable success metrics and report on progress.
Advocate for customer needs internally and contribute to product feedback loops
Represent the company at customer sites, conferences, and strategic meetings (travel up to 25%)

Requirements

What you’ll need

Strong financial literacy, with experience in billing, accounting, business office management, revenue cycle management, or another finance-related discipline
Experience in healthcare or senior living operations is a plus, but not required
Comfortable working in spreadsheets (Excel/Google Sheets) and learning new systems quickly
Strong problem-solving skills with a willingness to dig into ambiguous or unfamiliar challenges
Clear and professional communication skills, with comfort in customer-facing settings
Proactive and resourceful—willing to take ownership and figure things out
Excited to work in a fast-paced, evolving environment

Benefits

Comp & perks

100% company-paid premiums for health, dental, and vision coverage
Company contributions to HSA
2% 401(k) match
Rightway Health Advocacy
Spring Health Mental Wellness
Flexible time off policy
100% paid family leave
All-expenses-paid, in-person company offsites twice a year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial literacybillingaccountingbusiness office managementrevenue cycle managementdata analysissystem configurationcustomer health metricsupsellingsuccess metrics

Soft Skills

client relationship managementproblem-solvingcommunicationproactiveresourcefulstrategic thinkingengagementtrust buildingadaptabilityownership