Augment

Implementation Manager – Distribution

Augment

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Tech Stack

ERP

About the role

  • Serve as both a leader and an individual contributor, directly owning end-to-end customer onboarding
  • Manage workflow go-lives through meticulous project planning and technical implementation
  • Oversee customer go-live and hypercare processes, ensuring fast response times and effective issue resolution
  • Optimize workflows for B2B distribution teams to ensure seamless AI integration across order-to-cash, customer service, inventory/availability, fulfillment coordination, and related operational processes
  • Monitor client performance and engagement, proactively address adoption gaps, and identify opportunities to increase value realization
  • Standardize training and best practices to help CSRs enhance customer onboarding and ongoing support
  • Act as an escalation point for customer concerns

Requirements

  • 5+ years of experience in B2B distribution/supply chain software implementation, client delivery, and solution architect roles.
  • 3+ years of experience leading customer-facing teams, preferably with B2B SaaS or distribution-focused tech startups.
  • Strong knowledge of B2B distribution operations preferred (wholesale/distribution workflows, order management, pricing, inventory/availability, customer service, fulfillment coordination, master data, etc.).
  • Strong knowledge of ERP systems and related platforms/tools (e.g., OMS, WMS, EDI/integration tooling, workflow automation).
  • Experience managing large-scale customer integrations and AI-driven automation solutions.
  • Background in process optimization, program management, and cross-functional leadership.
Benefits
  • Comprehensive Health, Vision, and Dental Benefits
  • Flexible PTO
  • On-site Gym
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B distribution software implementationsolution architecturecustomer onboardingworkflow automationAI-driven automation solutionsprocess optimizationprogram managementcross-functional leadershiporder managementinventory management
Soft Skills
leadershipproject planningissue resolutioncustomer engagementtraining standardizationcommunicationproblem-solvingteam managementproactive approachcustomer service