AuditBoard

Technical Writer – Temp

AuditBoard

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $43 - $53 per hour

About the role

  • Work closely to collaborate with subject matter experts and stakeholders to develop, write, and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs.
  • Learn complex concepts, and communicate the information in a way that is engaging and easily understood for a variety of audiences, including end users, developers, and system administrators.
  • Organize and structure Help Center content to ensure it is easily navigable and searchable, enhancing the overall user experience.
  • Ensure all documentation aligns with the company’s brand voice and tone, maintaining consistency across all customer-facing materials.
  • Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to deadlines.

Requirements

  • 5+ years of technical writing experience in a SaaS environment
  • Self-starter with the ability to understand and then execute independently, while navigating ambiguity confidently to make informed decisions with limited information
  • Strong written and verbal communications and experience working with content in multiple mediums
  • Strong experience owning an end-to-end documentation creation process
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
  • Ability to manage stakeholder expectations against competing priorities and timelines
  • A positive attitude and collaborative team mate willing to jump in and tackle new challenges
  • Experience creating infographics to more clearly communicate workflow processes and abstract topics
  • Experience working with Zendesk preferred
Benefits
  • Live your best life (LYBL)! $200/mo for anything that enhances your life
  • Comprehensive employee health coverage (all locations)
  • 401K with match (US) or pension with match (UK)
  • Competitive compensation & bonus program
  • Flexible Vacation (US exempt & CA) or 25 days (UK)
  • Time off for your birthday & volunteering
  • Employee resource groups
  • Opportunities for team and company-wide get-togethers!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical writingdocumentation creationcontent developmentuser guidestroubleshooting articleshow-to tutorialsFAQsinfographics
Soft skills
strong written communicationstrong verbal communicationattention to detailprioritizationproject managementcollaborationself-starternavigating ambiguitypositive attitude