Develop and implement a Customer Engagement strategy and supporting knowledge base assets and processes.
Provide ongoing guidance and consultation to the organization to promote a progressive and sustainable Security Assurance Engagement program
Understand and serve as a subject-matter expert around AuditBoard’s security controls, along with the supporting processes and technology enablement
Oversee a matrix team responsible for intake and processing of prospect and customer requests for due diligence support, including RFPs, customer audits, requests for information, conference calls, etc.
Develop and maintain documentation and streamlined processes in support of customer due diligence activities and drive initiatives to enhance the efficiency and customer experience of the program
Confidently discuss AuditBoard’s data protection practices to prospects and customers such that the listener is assured that said practices will meet the data protection requirements of a cloud solution provider
Exercise sound judgment in difficult negotiations, keeping the objective in mind, projecting competence, and maintaining a consistent level of professionalism
Redline and negotiate information data protection contract provisions proposed by AuditBoard prospects and customers
Liaise with all levels of the organization, including senior management, sales, customer-facing teams, and legal to inform and improve comprehension and appreciation of the significance of cybersecurity and privacy for customers
Cross-train internal resources and develop team members' skills and expertise
Assist with other Security Compliance activities as required
Support business travel on an as-needed basis (up to 10%).
Requirements
5+ years of security/IT compliance or equivalent experience working with Industry regulations and standards (focusing on SOC2, ISO/IEC 27001, HIPAA, FEDRAMP, GDPR)
Ability to promote technical and personal credibility with internal and external customers, and both technical and non-technical audiences.
Experience leading Information Security, IT Risk Management, or IT Compliance functions.
Ability to communicate clearly with team members and clients. Active listener who can pick up subtle nuances and quickly understand customer needs.
Skilled at organizing and translating information into clear written documentation; and articulating complex concepts and processes in writing.
Deep understanding of how Compliance, Governance, Information Security, and Risk Management fit into the enterprise.
Benefits
Launch a career at one of the fastest-growing SaaS companies in North America!
Live your best life (LYBL)! $200/mo for anything that enhances your life
Remote and hybrid work options, plus lunch in the Cerritos office
Comprehensive employee health coverage (all locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
security complianceIT complianceInformation SecurityIT Risk Managementdocumentationdata protectionnegotiationcustomer due diligenceaudit processesknowledge base development