Senior Enterprise Account Manager

AudioEye

full-time

Posted on: 1/5/2026

Location Type: Remote

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About the role

Serve as the lead point of contact and internal stakeholder for all customer account management matters within your customer base
Develop trusted advisor relationships with key accounts, key customer stakeholders, and executive sponsors
Become an expert in the product and on educating customers on the best practices and benefits
Work closely with Growth, Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience
Clearly communicate the progress of monthly/quarterly initiatives, updates, goals, and actions to internal and external stakeholders
Develop new business opportunities with existing clients and/or identify areas of improvement to drive customer expansion
Forecast and track key account metrics around renewal and growth (e.g., quarterly renewal and expansion results, updating CRM)
Consistently prepare account success maps, defining the account status and next actions
Maintain a revenue base by negotiating and managing account retention and renewal
Drive upgrade revenue through increased product adoption, value realization, pushing for customer advocates by going high and wide through customer stakeholder contacts, collaborating with the sales team to identify and grow opportunities within the customer case
Be a customer advocate while capturing customer feedback and reporting requests to Product Management

Bachelor’s degree or equivalent experience
6+ years of experience as a Senior/Enterprise Account Manager
Familiar with HTML, JavaScript, and CSS design capabilities
Passion for identifying and solving problems
Ability to manage influence through persuasion, negotiation, and consensus-building
Combined background of post-sale and sales experience
Strong empathy for customers AND passion for revenue and growth
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others
Experience with web commerce, web/mobile applications
Knowledge of usability principles, universal design, and techniques
Experience working in fast-paced start-up environments (Ability to balance multiple priorities with acute attention to detail)

Benefits

Work with a talented but humble team
Competitive compensation and equity
Weekly paid family meal
401k, medical, dental, and vision insurance
Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
To support remote work conditions, AudioEye provides each employee a one-time stipend of $300

Tip: use these terms in your resume and cover letter to boost ATS matches.

HTMLJavaScriptCSSaccount managementCRMdata analysisnegotiationcustomer feedbackproduct adoptionbusiness development

problem solvingpersuasionnegotiationconsensus-buildingempathyanalytical mindsetcontinuous learningleadershipcreativityattention to detail

Bachelor’s degree