Operations Lead Manager
Audi RED
full-time
Posted on:
Location Type: Remote
Location: Canada
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Job Level
About the role
- Build, configure, and maintain Jira projects, including workflows, issue types, automations, filters, dashboards, and reporting to support migration, onboarding, and post-launch support processes
- Own and maintain the master dealership dataset, ensuring accuracy and consistency of dealership and regional attributes across multiple systems and platforms
- Lead the creation and implementation of scalable operational processes to support successful dealership migration and ongoing digital operations
- Develop and maintain program-wide documentation, including standard operating procedures (SOPs), process flows, playbooks, and support guides
- Coordinate with digital advertising and technology vendors throughout the security assessment process, ensuring all requirements, approvals, and deliverables are completed on time
- Partner with cross-functional teams (product, engineering, marketing, compliance, and support) to align operational execution with business objectives
- Prepare executive-level materials, including PowerPoint presentations, organizational charts, program documentation, and cross-functional summaries
- Monitor operational performance, identify process gaps, and recommend continuous improvement initiatives
- Ensure operational readiness for new launches, enhancements, and program expansions
- Help program leadership to identify, track, and proactively resolve cross-functional dependencies and operational risks that could impact migration timelines or launch readiness
- Own ongoing operational internal communications, including management of Slack channels and stakeholder updates to ensure alignment, visibility, and timely issue resolution
- Experience managing Salesforce applications and datasets.
Requirements
- Bachelor’s degree in Business, Operations, Information Systems, or a related field (or equivalent experience)
- 5+ years of experience in operations, program management, or process management roles
- Strong hands-on experience with Jira administration and reporting
- Strong experience creating and updating dashboards and reports on Salesforce
- Experience managing complex datasets and maintaining data integrity across systems
- Proven ability to create clear, scalable documentation and operational frameworks
- Experience working with external vendors, including security and compliance assessments
- Strong executive communication skills, with experience preparing leadership-facing materials
- Highly organized, detail-oriented, and able to manage multiple initiatives simultaneously.
Benefits
- Paid vacation and additional shutdowns around holidays to allow us to reset and recharge so we come back better for our customers.
- We offer premium full health benefits so you get the coverage you need, as well as a work from home set up allowance to get you comfy.
- We’re passionate about working collaboratively, bonding through team events, and most importantly having fun.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Jira administrationSalesforcedata integritydocumentation creationprocess managementoperational frameworksreportingdashboardsdata managementcontinuous improvement
Soft skills
executive communicationorganizational skillsdetail-orientedmulti-taskingcross-functional collaborationproblem-solvingleadershipstakeholder managementtimely issue resolutionprocess gap identification