Auberge Collection

Area Reservations Sales Manager

Auberge Collection

full-time

Posted on:

Location Type: Remote

Location: Utah • United States

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Job Level

Junior

About the role

  • Join our team as Area Reservations Sales Manager and become one of the authors of our story
  • Lead the Reservations Sales team to consistently deliver exceptional performance, maximize revenue opportunities, and create seamless, personalized guest experiences
  • Inspire others, both guests and team members, to chart their ultimate journey
  • Oversee training and onboarding of other reservation sales associates
  • Achieve monthly individual & team conversion and revenue goals
  • Maintain accurate and relevant knowledge of all properties within the region including room types, experiences, rates, and property specific details
  • Pursue Outbound Revenue Opportunities through our lead management system
  • Primary contact for Travel Agent requests and emails
  • Ensure all requests and communication are replied to within Auberge Guidelines
  • Distribute information to the reservations team to ensure the team keeps current with all information
  • Ensure appropriate guest follow up takes place in a timely and proper fashion
  • Assist with group rooming lists or 3rd party reservations as needed
  • Maintain rate integrity in accordance with revenue management strategies
  • Communicates strategies to reservation sales associates in a timely manner
  • Attend and participate in weekly revenue meetings
  • Complete and distribute daily reservations production report
  • Create and maintain department scheduling and overview of timesheets
  • Complete month end reconciliations and travel agent commissions report
  • Maintain a standard of 80% or higher on shop calls
  • Assist in maximizing hotel room revenue and occupancy numbers
  • Participate in annual reservations sales training
  • Fulfill daily tasks on the Reservations Checklist
  • Answer all incoming calls in less than three rings in a professional and friendly demeanor following Hotel Call quality and brand standards

Requirements

  • 1-3 years of experience of supervisory experience
  • Excellent communication skills, both written and verbal
  • Must be willing to work a flexible schedule, and be available to work nights, weekends and holidays
  • Previous experience with Opera/Voice Agent/Synxis is preferred
  • Strong computer skills and proficient in Excel/Google Sheets
  • Ability to thrive and succeed in a fast-paced, demanding work environment; must be flexible to changes in direction, routine and scheduling
  • Ability to work as a team-player and accept assignments from multiple individuals
  • Experience leading a remote team
  • Experience at a luxury hospitality property
Benefits
  • Employees can work remotely
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
reservations managementrevenue managementlead managementguest follow-upgroup rooming listsmonth end reconciliationsshop callsschedulingtraining and onboarding
Soft Skills
communicationleadershipteamworkflexibilitycustomer serviceproblem-solvingtime managementadaptabilityinspiration