Customer Success Manager
Attio
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $125,000 - $165,000 per year
About the role
- Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert
- Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis
- Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket
- Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs
- Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group
- Collaborate with SE, post-sale, and Support teams to create content for scaled programs
- Collaborate with marketing and product on brand and activation content
Requirements
- 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role
- A passion for technology and experience coaching customers on how to get the most out of a complex software product
- Experience building programs in addition to having strong customer relationship skills
- Experience at early or growth-stage startups
Benefits
- Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementdata segmentationprogram designproduct adoptionretention strategiesup-sell strategiesconsultative sellingcontent creationworkshop facilitation
Soft skills
relationship managementcommunicationcollaborationcoachingstrategic thinkingproblem-solvingcreativityadaptabilityleadershipcustomer advocacy