Atticus

Client Support Specialist

Atticus

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $75,000 per year

About the role

  • Every week, we receive thousands of inquiries across text, email, and phone from potential and current clients.
  • These range from clients who are uncertain about starting their case, to those who need help completing next steps with their law firm, to clients seeking updates and guidance as their case progresses.
  • As part of our Client Support team, your role is to meet clients where they are, provide clarity and direction, and build trust in our process.
  • You’ll spend each day communicating with clients to understand the root of their inquiry, determine the best way to support them, and guide them clearly on next steps.
  • You’ll become an expert in complex and interesting legal processes, learn to navigate our internal tools (Kustomer, Salesforce, etc.), and support hundreds of ordinary people (each with a unique story) every week.

Requirements

  • You have at least three years of professional work experience, and have succeeded in jobs that involve supporting customers all day across different channels (CX, support, insurance, sales, etc.).
  • You care about people and can interact with folks from all walks of life; you’re able to simultaneously be supportive to a person in crisis and quickly drive a conversation.
  • You’re a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.
  • You’ve had a metrics-driven role and you exceeded the goals set for you and outperformed your peers.
  • You've previously worked at high volume, high-performing service/sales/support team from a company known for great customer service.
Benefits
  • Medical and dental insurance with 100% of employee premiums covered
  • 15 vacation days & ~20 paid holidays each year (including two weeks at the end-of-year)
  • Free membership to OneMedical
  • $600/year reimbursable stipend for internet service
  • $1,000 reimbursable stipend for education and training outside of work
  • Up to $1,200/year student loan repayment assistance
  • 401(k) and optional HSA/FSA
  • Humble, thoughtful, smart, fun colleagues
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer supportcommunicationempathyproblem-solvingquick learningwritingtrust-buildingcrisis managementmetrics-driven performanceinterpersonal skills