Attestation Légale - Once For All

AI Chatbot Operations Manager

Attestation Légale - Once For All

full-time

Posted on:

Location Type: Hybrid

Location: Lyon • France

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Salary

💰 €53,000 per year

About the role

  • Design and improve chatbot prompts in French and English: write, test, measure impact, and iterate.
  • Formalize a continuous improvement cycle and document conversational design principles.
  • Audit and restructure the knowledge base (Intercom Articles) for the France and UK markets.
  • Keep content up to date in collaboration with product and business teams (contracts, products, processes).
  • Build monitoring dashboards: resolution rate, CSAT, escalations, cost per resolution, abandonment.
  • Produce regular reports for the Head of Operational AI and group operations. Detect anomalies in Intercom.
  • Support the chatbot’s expansion to new products, question categories, and markets. Define prompt and content needs for each new scope.

Requirements

  • 4 to 5 years of operational experience on a chatbot platform.
  • Intercom preferred; Zendesk AI, Ada, LivePerson, or Drift accepted.
  • Experience designing and optimizing prompts with measurable results (resolution rate, CSAT).
  • Understanding of LLM-based chatbot mechanisms: grounding, retrieval, hallucination—enough to diagnose and fix issues.
  • Excel or Google Sheets: ability to build reports independently from platform data.
  • Experience managing structured knowledge bases (Intercom Articles, Zendesk Guide, Notion, Confluence, or equivalent).
  • Native French, professional English (C1/C2). Able to switch between the two languages without friction.
  • Proven autonomy: comfortable working remotely with a manager based abroad and coordinating multiple local teams.
  • Curiosity about applied AI. Interested in what comes next, not just maintenance.
Benefits
  • Meal vouchers (€9.50)
  • Small, close-knit company environment, present in 5 countries.
  • Commitment to diversity and inclusion.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
chatbot designprompt optimizationdata analysisreportingknowledge base managementLLM-based chatbot mechanismscontent managementcontinuous improvementmeasurable resultsanomaly detection
Soft Skills
autonomycuriositycommunicationcollaborationadaptabilityproblem-solvingmultilingual proficiency