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Customer Support

• Respond promptly to customer inquiries and process product orders accurately and efficiently
• Address and resolve customer concerns related to orders, sales support, and service requests
• Track shipments and provide updates to customers and Sales Representatives as needed
• Manage a variety of order types, including standing orders, EDI orders, blanket orders, and mail orders
• Support the Sales team with account-related inquiries and product sample coordination
• Collaborate cross-functionally with Shipping, Regulatory, Manufacturing, and other internal departments to ensure timely product delivery and availability
• Process credits, debits, and product returns as required
• Effectively prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Provide additional administrative and operational support to the team as needed

Bilingual Customer Services Representative