Attain

Consultant

• Tango’s system implementation and support follows the process of requirements, design, configure/ build, test and remediate, deploy, and support.
• The Services and Support teams in the Bangalore office work directly with Tango’s US based teams and with clients across the globe.
• The role requires candidates to work across the following areas: System design and configuration, Report design/ development, Testing, Data conversion, Integration design, Support.
• Investigates and reproduces issues, provides fixes and workarounds and verifies changes and ensure continued support of the software solution.
• Ability to monitor and own all support related metrics including ticket backlog, average time to close, workload distribution, first response time, resolution time and ticket escalations.
• Collaborate with other team members to ensure seamless transitions.

Software Support Consultant