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Attain

Software Support Consultant

Attain

Software Support Consultant working with Tango's implementation and support teams. Responsible for system design, configuration, and direct collaboration with international teams.

Posted 7/24/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system implementation, configuration, and reporting, with a strong focus on data management and integration. Proficient in monitoring support metrics and collaborating effectively with cross-functional teams to ensure optimal software performance.

Highest-signal resume keywords
System ImplementationReport DesignBack-End Database ManagementPower BIJira

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
System DesignConfigurationTestingData ConversionIntegration DesignETL InterfacingOracleTeradataInformaticaSSIS
Soft Skills
CollaborationProblem Solving
Tools & Technologies
JiraZendeskPower BITableauQlik
Industry Keywords
Consulting IndustryTechnology Solution DeliverySupport MetricsTicket Management

Tech Stack

Tools & technologies
ETLInformaticaOracleSSISTableau

About the role

Key responsibilities & impact
  • Tango’s system implementation and support follows the process of requirements, design, configure/ build, test and remediate, deploy, and support.
  • The Services and Support teams in the Bangalore office work directly with Tango’s US based teams and with clients across the globe.
  • The role requires candidates to work across the following areas: System design and configuration, Report design/ development, Testing, Data conversion, Integration design, Support.
  • Investigates and reproduces issues, provides fixes and workarounds and verifies changes and ensure continued support of the software solution.
  • Ability to monitor and own all support related metrics including ticket backlog, average time to close, workload distribution, first response time, resolution time and ticket escalations.
  • Collaborate with other team members to ensure seamless transitions.

Requirements

What you’ll need
  • Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or other computer related disciplines
  • 3-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements
  • Experience with working on Jira, Zendesk and similar tools.
  • Extensive experience working with system implementation, reporting, back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies
  • Hands-on experience in Power BI, Tableau, and Qlik

Benefits

Comp & perks
  • Employees can work remotely