Business Systems Analyst
ATS Corporation
full-time
Posted on:
Location Type: Office
Location: Bangalore • India
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About the role
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
- Work with key stakeholders (system owners and data users) and other project team members to define, validate and prioritize system requirements
- Lead design sessions in prototyping new features or systems for the purpose of enhancing business processes, operations, and information process flow
- Participate in the preparation of project proposals
- Research software and hardware solutions to justify recommendations and to support purchasing efforts
- Collaborate in the planning, design, development and deployment of new applications and system enhancements
- Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team
- Build relationships with software development and engineering teams to gain an understanding of application architectures and required functionality
- Create process models, specifications, diagrams, and charts to provide direction to system programmers
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support
- Provide orientation and training to system users for all modified and new systems
- Field incoming problem tickets from end users to resolve system related problems
- Document all pertinent system user identification information, including name, department, contact information, and nature of problem or issue
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Communicate application problems and issues to key stakeholders (i.e. management, developers, system users)
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
- Coordinate with department heads to assess departmental application training needs and objectives
- Perform preventative maintenance, including the installation of service packs, patches and hot fixes
- Maintain currency, completeness and accuracy of all documentation
- Maintain an awareness of industry best practices for engineering information systems (PLM, CAD, etc.)
- Perform operational tasks such as new project setup etc.
Requirements
- University degree or college diploma in an engineering discipline
- Certifications such as CMII, CMMI, ITIL, PMP, CBAP or CSWP are definite assets
- Fluency in German an asset
- Proven experience with business and technical requirements analysis, business process modeling and data modeling
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Proven experience in the design, development, and implementation of software and hardware systems
- Working technical knowledge of Java, VB Script, .Net and SQL programming languages are an asset
- Working knowledge of network and PC operating systems
- Working knowledge of current network hardware, protocols, and standards
- Extensive experience with core software applications, including AutoCAD, SolidWorks, PDM/PLM systems
- Ability to apply statistical and other research methods into systems issues and products as required
- Demonstrated project management skills
- Strong knowledge of system and software quality assurance best practices and methodologies
- Demonstrated knowledge of the organization’s core business process and operations
- Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems
- Knowledge of trends in technology relating to software applications, especially Services Oriented Architecture, Enterprise Service Bus, XML, integration strategies, etc.
Benefits
- Competitive salary
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaVB Script.NetSQLbusiness process modelingdata modelingtroubleshooting principlessoftware and hardware systems designtechnical writingstatistical research methods
Soft Skills
project managementcommunicationcollaborationproblem-solvingrelationship buildingtrainingdocumentationprioritizationanalytical thinkinguser orientation
Certifications
CMIICMMIITILPMPCBAPCSWP